Operational*Operates the call center and Navision system professionally.*Attends calls and queries promptly and courteously.*MS Office proficiencyZiow ReportPeople* Handles routine customer complaints promptly and courteously.* Briefs the CS GL on complaints that require management assistance.* Ensures all customers’ queries are attended to professionally.* Compiles and supports stores with customer complaints* Ensure all system procedures are adhered to as per policy/procedureCS monthly KPINavision ReportHR SOPs

Customer Engagement:Engage with customers in a professional and friendly manner to understand their furniture and design needs.Conduct in-depth consultations to identify preferences, lifestyle, and spatial requirements.Provide personalized and expert advice on furniture selection, colors, fabrics, and layouts.Product Knowledge:Stay abreast of the latest trends and developments in the furniture and interior design industry.Demonstrate in-depth knowledge of the products in the showroom, including features, benefits, and customization options.Collaborate with the sales team to ensure accurate and up-to-date information is communicated to customers.Space Planning and Visualization:Utilize design software and tools to create visual representations of proposed furniture arrangements within customers' spaces.Assist customers in visualizing how selected furniture pieces will complement their existing decor and enhance their living or working environments.Sales and Revenue Generation:Actively contribute to achieving individual and team sales targets.Provide comprehensive product presentations to customers, highlighting the unique selling points of each piece.Assist in closing sales by addressing customer concerns, negotiating terms, and ensuring a seamless purchasing experience.Customer Relationship Management:Build and maintain strong, long-term relationships with customers.Follow up with customers post-purchase to ensure satisfaction and address any concerns.

to greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.Knowing the related section products and product features (Product Knowledge) and basic knowledge about other sections and products Arranging the section according to the merchandising standards of the store/BrandMerchandise spectacle on arrival as per the space availability and keep the excess or balance stock in backup (Backs store if available)Help all the departments upon requirement as and when it arisesTo maintain cleanliness of Department/Section if required with help of Housekeeping staffAll the section Price pointers need to be updated any given timeAttending customers and understand the requirements of the customer

Greet and welcome customers as they enter the store, providing a warm and inviting atmosphere. Assist customers in identifying their furniture preferences, requirements, and style preferences. Showcase the furniture collection by providing detailed product information, features, and benefits to customers. Offer expert advice and recommendations to help customers make informed purchase decisions.Actively listen to customers, addressing their inquiries and concerns promptly and professionally. Collaborate with the design and sales teams to provide personalized design solutions that align with customer’s needs and preferences. Maintain a deep understanding of the furniture products, materials, and construction techniques to address customer queries accurately. Keep the shop floor organized and visually appealing by arranging furniture displays, maintaining cleanliness, and ensuring products are properly labeled with accurate pricing information. Process sales transactions, including handling cash, credit/debit cards, and other payment methods efficiently and accurately. Assist in inventory management by conducting stock checks, restocking merchandise, and reporting shortages or discrepancies to the supervisor. Maintain an up-to-date knowledge of current furniture trends, industry developments, and competitors' offerings. Collaborate with the team to achieve sales targets and contribute to the overall success of the store. Participate in training sessions to enhance product knowledge, customer service skills, and sales techniques.