Provide day-to-day functional support for Oracle Fusion Payroll and other HCM modules, including Core HR, Absences.Troubleshoot and resolve user issues related to payroll processing, system configuration, and data integrity.Log, manage, and track Oracle Support Service Requests (SRs) for complex issues.Perform root cause analysis to identify and address underlying problems.Configure and maintain payroll elements, fast formulas, balance definitions, and payroll process flows to ensure accuracy and compliance with UAE legislation.Assist in testing and validating quarterly updates, patches, and new feature rollouts.Support data loads and conversions using tools such as HCM Data Loader (HDL) and Spreadsheet Loaders.Create and maintain operational documentation, including support processes, issue resolution steps, and system configurations.Collaborate with HR, Finance, and IT teams to ensure seamless integration and process efficiency.Generate reports and dashboards using Oracle Transactional Business Intelligence (OTBI) and BI Publisher to support HR analytics and reporting needs.Conduct end-user training sessions and provide guidance to ensure effective use of the payroll module.Advise on best practices for cloud processes, configuration options, and payroll compliance within the UAE.Qualifications and SkillsExperience: 4–10 years of hands-on experience in Oracle Fusion Cloud HCM with a focus on support or implementation.Education: Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field.Module Expertise: Strong knowledge of Oracle Fusion HCM modules, particularly Payroll, Core HR, and Absence Management.UAE Localization: Proven experience supporting Oracle Fusion Payroll in compliance with UAE labor laws, including WPS, gratuity, and leave calculations.Technical Skills: Hands-on experience with Fast Formulas, HDL, HSDL, BI Publisher, and OTBI reporting.Problem-Solving: Strong analytical and problem-solving skills with the ability to perform root cause analysis and deliver timely resolutions.Communication: Excellent communication, interpersonal, and documentation skills.Certifications: Oracle HCM Cloud certification is preferred but not mandatory.Attributes: Highly organized, proactive, and adaptable with a strong customer-service orientation.