Roles & Responsibilities
- Manage customer satisfaction applying the Johnson Controls equipment order execution process, including the execution of the equipment orders from order commitment through startup and final payment.
- Actively manages project turnover process between equipment sales and equipment order execution.
- Interprets engineering drawings and specifications to develop and provide engineered equipment submittals in compliance with contract drawing, site coordination, and site installation requirements.
- Follow standardized submittal generation guidelines for the preparation and processing of engineering submittals.
- Act as liaison between the factory and sales office; and the sales office and customer.
- Coordinates the factory equipment order process to ensure technical and commercial compliance with contract documents and site coordination requirements.
- Periodically answers engineered equipment application questions from potential customers and other sales channels.
- Develops and maintains long-term relationships with customers, consultants, prime contractors, and subcontractors. Attends job progress meetings as required.
- Knowing the JCI Security and BMS system product detail, design concept & testing, and commissioning.
- Understand third-party ELV system product, design & T&C.
- Site coordination for installation, termination & commissioning.
- Update site report daily, weekly, and monthly.