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Call Center Agent

Parisima Talent Ltd

Job Type

Full-time

Work Type

On-Site

Location

Dubai, UAE

Experience

3 - 4 years

Salary

AED 2500 - AED 3500

Roles & Responsibilities

  • Answering incoming calls and responding to customer inquiries.
  • Resolving customer complaints and issues in a professional and timely manner.
  • Providing excellent customer service and ensuring customer satisfaction.
  • Documenting all customer interactions and maintaining accurate records.
  • Following call center scripts and protocols to handle different types of calls.
  • Troubleshooting technical issues and providing basic technical support.
  • Collaborating with team members to achieve call center goals and targets.

Desired Candidate Profile

  • High school diploma or equivalent required, bachelor's degree preferred.
  • Proficiency in using call center software and computer systems.
  • Strong problem-solving and decision-making abilities.
  • Excellent communication skills, both verbal and written.