Roles & Responsibilities
- Answering incoming calls and responding to customer inquiries.
- Resolving customer complaints and issues in a professional and timely manner.
- Providing excellent customer service and ensuring customer satisfaction.
- Documenting all customer interactions and maintaining accurate records.
- Following call center scripts and protocols to handle different types of calls.
- Troubleshooting technical issues and providing basic technical support.
- Collaborating with team members to achieve call center goals and targets.