Responsible for planning, coordinating, controlling, and directing activities of operational resources.

• Schedules personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and

availability.

• Assist team leaders and technicians on matters related to PPE, lockout & tag out, safety tools, forms, etc.

• Keep and provide a record of all the safety data required every month.

• Coordinates service resources.

• Generates Work Order Documents, dispatches technicians, and notifies customers.

• Interacts and communicates with all HVAC Field Technician Supervisor to assign/dispatch Controls

Technicians and HVAC Technicians

• Coordinates operations interaction with the Parts Department and Acquisition (quotes), as necessary.

• Handling warranty claims (completes CR for technical details).

• Logs service start-up and service work requirements in job tracking system, all the related technical

input.

• Maintaining Service petty cash.

• Helps the Service Manager in maintaining customer satisfaction by investigating customer concerns,

routing them to the assigned staff and responding to special requests.

• Keep track of the service car fleet (leased vehicles) in the office.

• Maintaining Petrol Cards listing for leased vehicles.

• Coordinate vehicle markings through Emirates Neon for all leased vehicles.

• Keep all the records of the audits (job site, vehicle and technicians audit, training records, etc.)