Roles & Responsibilities
- Handle inbound and outbound calls from potential clients in a professional and courteous manner.
- Provide accurate information about real estate properties and services to callers.
- Handling inquiries and customers complains on phone and email.
- Maintain detailed records of all communication and interactions with clients.
- Follow up with clients to ensure their needs are met and provide exceptional customer service.
- Update and maintain databases with client information and property details.
- Collaborate with real estate agents and brokers to ensure effective communication and coordination.
- Resolve client complaints and issues in a timely and satisfactory manner.
- Stay updated on current real estate market trends and property listings.
- Meet or exceed individual and team performance goals and metrics.