- Handle inbound and outbound calls efficiently while maintaining a professional demeanor, ensuring customer satisfaction at every interaction.
- Diagnose customer issues by asking targeted questions, providing tailored solutions, and guiding customers through troubleshooting processes.
- Upsell and cross-sell products or services based on customer needs while adhering to ethical standards and company policies.
- Document all customer interactions accurately in the CRM system to ensure seamless follow-up and track recurring issues.
- Respond promptly to customer inquiries via multiple channels, including phone, email, and chat, ensuring timely resolution.
- Maintain an up-to-date knowledge of company products, services, and promotions to provide accurate information and support.
- Collaborate with team members and departments to resolve complex customer issues and improve service delivery.
- Participate in training sessions and workshops to enhance product knowledge and customer service skills.
- Monitor and analyze call metrics to identify areas for personal improvement and contribute to overall team performance.
- Provide feedback and suggestions to management regarding customer trends and potential operational improvements.
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