Call Center Representative at Reportage Real Estate in Abu Dhabi - 2 - 3 years of experience | JobsGulf.ae

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Call Center Representative

Reportage Real Estate

Job Type

Full-time

Work Type

On-Site

Location

Abu Dhabi, UAE

Experience

2 - 3 years

Handle inbound and outbound calls efficiently while maintaining a professional demeanor, ensuring customer satisfaction at every interaction.
Diagnose customer issues by asking targeted questions, providing tailored solutions, and guiding customers through troubleshooting processes.
Upsell and cross-sell products or services based on customer needs while adhering to ethical standards and company policies.
Document all customer interactions accurately in the CRM system to ensure seamless follow-up and track recurring issues.
Respond promptly to customer inquiries via multiple channels, including phone, email, and chat, ensuring timely resolution.
Maintain an up-to-date knowledge of company products, services, and promotions to provide accurate information and support.
Collaborate with team members and departments to resolve complex customer issues and improve service delivery.
Participate in training sessions and workshops to enhance product knowledge and customer service skills.
Monitor and analyze call metrics to identify areas for personal improvement and contribute to overall team performance.
Provide feedback and suggestions to management regarding customer trends and potential operational improvements.

Other jobs at Reportage Real Estate

Reportage Real Estate

Customer Relationship Manager

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