A Customer Service Executive in real estate development is responsible for creating positive experience for clients and upholding the company's reputation are essential aspects of customer service. This is achieved through effective client interaction, which includes addressing concerns, disseminating information, resolving problems, and managing relationships.

Oversee customer service Operations:

· Prepare, manage and help clients understand and complete necessary paperwork related to transactions, such as contracts, applications, cancellation, transfer, registration and property handover documents etc. which will be prepared by us in customer service.

· Issuing NOC for the units at the handover stage to resale. Or for Mortgage applying purpose.

· Track all communications with clients, maintain an organized database, and provide management with regular status reports.

· Conduct follow-up calls or emails to check on client satisfaction after transactions or services have been rendered. Gather feedback to improve service delivery and client experience.

· Prepare documentation for transactions, such as agreements. (cancellation- termination -registration -transfer -resale).and adhere to the company policy.

· Build and maintain strong relationships with clients by understanding their needs, preferences, and requirements regarding properties.

· Address and resolve client complaints in a timely and professional manner. This may include issues related to property concerns, contract misunderstandings, or service delays.

· Ensure that all customer interactions, preferences, and issues are accurately documented in the CRM system for easy access and tracking.

Maintain communication with clients, providing them with updates on property availability, status of inquiries, or any changes related to their interests.

Customer Inquiries and Support:

· Responding to Inquiries: Act as the focal point of contact for clients, addressing questions related to real estate services, also customer service acting as an interface from the client to contact any interior department.

Provide Property Information: Share detailed information about properties, including specifications, amenities, availability, and location advantages.

Communication

· Responding to client inquiries through phone, E-mail & WhatsApp and in-person meetings and maintaining client relationships

· Implementing day-to-day operations of customer service, ensuring compliance with policies and regulations.

· Providing information and guiding clients through the legal procedures of cancelling, transfer ownership, termination, and registration in accordance with relevant regulations (DLD – ADM – ADGM).

· Resolving any issues or concerns raised by clients in a timely and professional manner.

Provide efficient and courteous customer service to clients in all aspects.

compliance

· Ensure customer satisfaction and provide professional customer support.

· Provide accurate, valid and complete information by using the right methods/tools.

· Ensuring that the customer is satisfied with services by handling complaints and inquiries

Ensuring that customer email replied on time and client get feedback on time.

Collaboration

· Collaborate with other departments (authorities, collection, handover) to align processes and ensure streamlined operations.

· Work well with others (Team members) and help foster a supportive work environment - Work closely with other departments, (collection department, Finance department, legal department, etc.) to address client issues and improve customer service processes.

· Handle the transfer, termination and cancellation request received from clients and/or internal department and sections.

· Performing the duties and responsibilities according to Reportage policy and procedures and UAE law.

· Performing all the client inquiries in a timely manner.

· Collaborate with Authority, collection, finance, commission and legal in handling the clients inquiries.

· Submit the work to senior/ manager customer care to verify the accuracy and completeness.

· Verifying the conditions for each inquiries and check the eligibility for the inquires.

Report Generation

· Reports on problems that have a significant impact on the overall goals of the company to the customer service.

Address and resolve client concerns, complaints, or service issues promptly and effectively. Liaise with various internal departments (sales, finance, legal, etc.) to resolve issues and communicate resolutions to clients. Document customer interactions and maintain records of issues and resolutions.