AAs a Customer Relation Manager in the real estate sector, you will be responsible in building and maintaining strong relationships with clients, respond to the clients inquiry in timely manner, solving clients issue in most efficient and effective manner, develop strategies that’s meet Reportage goals and objectives, maintain strong relationship with governmental entities and authorities, foster cash collection in order to maintain strong financial position and enable Reportage meet its financial obligation as its come due ,monitor customer compliant and ensure the solutions provided meet Reportage and client interest, and monitor the call center agents to ensure providing accurate, complete, concise and efficient information to Reportage clients along with monitoring handover process.
Responsibilities & Duties:
- Building strong relationships with clients and establishing trust.
- Understanding client requirements and providing accurate, complete, and efficient information.
- Maintaining regular communication with clients to verify their satisfaction regarding the information provided from CRM department
- Providing exceptional customer service and addressing client concerns promptly.
- Monitoring clients complaints and ensuring the solution provided meet Reportage and client interest.
- · Monitoring clients’ inquiries through different channels (Phone/ email/ in person) and ensuring the CRM staff provide the services in most effect and effective manner.
- Develop cash collection foster strategy that enable meets Reportage financial obligation as its come due.
- Develop advance payment strategy.
- Create Customer care response strategy to respond to client inquires in timely manner.
- Develop ongoing and strong relationship strategy with external and internal stakeholders (Governmental entity, clients, management, and Reportage different departments).
- Monitor cash collection process.
- Ensure timely collection of due amounts.
- Supervise, train, and mentor CRM Staff, providing guidance and support to enhance their performance and development.
- Foster a culture of continuous learning and collaboration within the customer care team by sharing experiences, best practices, and solutions to common challenges.
- Ensure seamless customer experience across all touchpoints, from property inquiries to after-sales services.
- Ensuring the team is performing their duties and responsibilities according to Reportage policy and procedure and UAE law.
- Managing clients inquires generated through various channels (online, referrals, etc.).
- Promptly and effectively following up with Reportage Clients.
- Qualifying leads and identifying their specific needs and preferences.
- Maintaining accurate and up-to-date client information in the CRM system.
- Tracking client interactions and activities.
- Analysing CRM data to identify trends.
- Generating reports on cash collection, Clients inquires response “timeline”, Call Centre performance, Handover process and registration units/ projects in the governmental authorities.
Qualifications Requirements:
- Bachelor’s degree in business administration, Real Estate, or a related field
- 7 + years of experience in CRM, Facility Management, or Ownership Association.
- Deep understanding of the UAE real estate market.
- Excellent analytical and problem-solving skills
- Excellent Communication and interpersonal skills
- Strong understanding of CRM software and related technologies.
- Excellent organizational and time management skills
- Fluency in English is required
- Knowledge of real estate laws, procedures, and market trends (preferred)
- Will Consider Customer Relationship Manager only.
