We are seeking a highly skilled Digital Business Analyst with a span of experience covering Web, Apps and developing Enterprise Systems. You will play a key role in business process mapping, requirements gathering, and the design of workflows for enterprise systems. With an eye for detail, you will translate these into UI/UX requirements to enhance Customer Experience (CX), User Experience (UX) and User Interface (UI) development – ensuring an overall sleek Customer Journey – whether a web, app, retail, B2B or ES application. You will leverage your technical understanding to back-end design, integration and content management systems (CMS). And likewise, you will have a strong understanding of ERP / back-office systems. You will be working collaboratively as part of a multi-disciplinary team.

Business Process & System Design

1. Business Process Mapping & Requirements Gathering: Analyze and translate business requirements into technical specifications for consumer or B2B apps.
2. Workflow Design for Enterprise Applications: Design, optimize, and document workflows for business systems, ensuring smooth integration across platforms like ERP, AI, and analytics systems.
3. Systems Development: Collaborate with development teams to translate business needs into enterprise system designs for web, mobile, and internal applications.

Technology & Integration

1. Back-Office Integration: Provide support and expertise in integrating back-office systems like ERP with enterprise applications, focusing on operations, revenue management, and financial reporting.
2. AI and Automation: Identify opportunities to leverage AI, automation, and data analytics to improve business process efficiency, accuracy, and scalability.
3. Property Systems Knowledge: Familiarity with systems like NOC, Ejari, or RERA integration is a plus, especially for real estate systems and regulatory compliance. Change Request Administration: Manage and document IT change requests, coordinating with internal teams and vendors to ensure smooth implementation and adherence to timelines.

Reporting & Analytics

1. Reporting and Analytics: Develop and maintain comprehensive reporting tools and dashboards to provide actionable insights for stakeholders and guide decision-making.