1. Leads and manages the Nursing, Homecare, CSSD, Laundry and Transportation departments.

2. Ensures all departments deliver a high standard of services,
3. Responsible for the development, implementation and overseeing of departmental policies and monitoring the implementation of hospital/departmental policies and processes.
4. Maintenance of accurate and complete documentation as per hospital standards.
5. Prepare and present the quarterly reports.
6. Ensures the timely submissions of the following: Department Strategic Plan/Action Plan, Monthly progress report through balance scorecard, Quarterly report, Manpower plan and hiring requisition forms.
7. Participates and contributes to the recruitment and selection process.
8. Develops, reviews, updates and approves job descriptions.
9. Develop departmental orientation programs for the new joiners.
10. Chairs, documents and submits monthly departmental meeting reports.
11. Ensures adequate staffing in the department.
12. Acts as a point of contact in conflict situations and conducts counselling and disciplinary sessions to department staff for lapses.
13. Develops and implements monthly professional development activities in the department through Continuous Nursing Education Programs, lectures & case presentations.
14. Solves patient complaints and incident reports promptly.