JOB SUMMARY
Investigate product problems at Customer sites and complete the corrective action necessary to achieve customer satisfaction
Duties & Responsibilities:
• Travel to Customer sites to inspect, install, commission, test calibrate, upgrade, repair, refurbish ARM/NOV Equipment /products
• Interface with relevant depts. to obtain a thorough understanding of NOV products and how they are safely operated , tested and calibrated.
• Perform field upgrades of software and Electrical hardware using correct and current software and hardware control protocols.
• Prepare Service Report and ARM/NOV document(s) /procedure(s) at the end of the job and summarize the job performed details to the customer.
• Train customers on the safe and proper operation of these products.
• Investigate reported Equipment /product Problems /NCRs and initiate corrective action
• Conduct field operational analysis and surveys creating reports recommending approvements and optimisation of existing and future equipment /products.
• Provide Information, reports, feedback, redline drawings to both customers and ARM / NOV appropriate departments so that correct records of all actions are understood and maintained.
• Complete and submit field service documentation in a timely manner
• Participate in NCR investigations
• Perform other work-related tasks as assigned
• Good relationship with Client, Supplier & ARM/NOV global team members
• Comply with all ARM/NOV company QA and HSE policies and procedures.
SKILLS & EXPERIENCE REQUIRED:
• Technical/ functional knowledge
• Knowledge of NOV supplied drilling equipment or industry equipment
• Good analytical skills with ability for problem solving
• Quality Focus
• Planning, including ability to plan and supervise workloads
• Communication - Excellent verbal and written communication skills
• Time management
• Customer Focus
• Technical Learning
• Patience
• Decision Making
• Working under pressure.
Personal and Interpersonal skills:","identifier":{"@type":"PropertyValue","name":"National Oilwell Varco Careers","value":"030723500510"},"datePosted":"2023-08-21T17:19:06.000Z","validThrough":"2023-11-19T17:19:06+00:00","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"National Oilwell Varco Careers","logo":"https://www.jobsgulf.ae/api/assets/6bd40381-30ee-4208-b4d9-ea74b9de4ad1/national-oilwell-varco-careers-logo.jpg"},"jobLocationType":null,"applicantLocationRequirements":{"@type":"Country","name":"Saudi Arabia"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressRegion":"Riyadh","addressCountry":"SA"}},"baseSalary":{"@type":"MonetaryAmount"}}]
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