JOB SUMMARY Investigate product problems at Customer sites and complete the corrective action necessary to achieve customer satisfaction
Duties & Responsibilities: • Travel to Customer sites to inspect, install, commission, test calibrate, upgrade, repair, refurbish ARM/NOV Equipment /products • Interface with relevant depts. to obtain a thorough understanding of NOV products and how they are safely operated , tested and calibrated. • Perform field upgrades of software and Electrical hardware using correct and current software and hardware control protocols. • Prepare Service Report and ARM/NOV document(s) /procedure(s) at the end of the job and summarize the job performed details to the customer. • Train customers on the safe and proper operation of these products. • Investigate reported Equipment /product Problems /NCRs and initiate corrective action • Conduct field operational analysis and surveys creating reports recommending approvements and optimisation of existing and future equipment /products. • Provide Information, reports, feedback, redline drawings to both customers and ARM / NOV appropriate departments so that correct records of all actions are understood and maintained. • Complete and submit field service documentation in a timely manner • Participate in NCR investigations • Perform other work-related tasks as assigned • Good relationship with Client, Supplier & ARM/NOV global team members • Comply with all ARM/NOV company QA and HSE policies and procedures.
SKILLS & EXPERIENCE REQUIRED: • Technical/ functional knowledge • Knowledge of NOV supplied drilling equipment or industry equipment • Good analytical skills with ability for problem solving • Quality Focus • Planning, including ability to plan and supervise workloads • Communication - Excellent verbal and written communication skills • Time management • Customer Focus • Technical Learning • Patience • Decision Making • Working under pressure. Personal and Interpersonal skills:
