• Provide first line of support on Infrastructure, Cybersecurity, Apps, Telecommunication, and collaboration solutions within the respective site.

• Provide support to the digital operations team to maintain the core Infrastructure, Cybersecurity, Apps, Telecommunication, and collaboration solutions at the respective site. • Provide all technical support during the installation, configuration, and rollout phase.

• Provide computer help desk support in resolving PC, printer, and network problems either directly or Remotely with end-users.

• Monitor and maintain computer systems and networks.

• Responding in a timely manner to service issues and requests

• Basic knowledge of Active Directory • Repair and replace parts/equipment, as necessary.

• Troubleshoot hardware and software problems by running diagnostics, documenting problems, and resolutions, and assessing the impact of issues.

• Prioritize and manage many open cases at one time.

• Manage the stock of equipment, consumables, and other supplies.

• Manage user accounts, and emails, assign rights and access to the digital services.

• Upgrade, install, and configure computer hardware, software, systems, networks, printers, CCTV, etc. to meet the objectives of the adoption and support unit.

• Troubleshoot system and network problems, diagnose and solve hardware or software faults, document problems, and resolutions, and assess the impact of issues.

• Maintain availability, performance, integrity, and security of digital systems within the site.

• Check Security logs from (Servers firewalls, switches, routers, etc.), monitor network traffic, run virus scans, and ensure security patches are up to date to avoid security breaches.

• Analyze incidents, resolve and/or escalate the issues received to ensure the proper resolution.

• Manage user accounts, and emails, assign rights and access to the digital system and services.

• Provide the required awareness and training to the end user to ensure the proper use of digital systems and services.