Act as the initial point of contact for employees seeking technical assistance in person, via phone, or email.
Install, configure, and maintain hardware, software, and systems across all company branches, covering laptops, printers, scanners, IP phones, CCTV, Access point and resolving hardware issues.
Perform troubleshooting using diagnostic techniques and relevant questions.
Administer and maintain the internal network infrastructure, including resolving network connectivity issues.
Manage inventories for all branches, including workstations, laptops, screens, and necessary tool kits and accessories.
Provide basic training and instructions to users on new systems and applications.
Conduct regular maintenance and updates to ensure secure and efficient system operations.
Support and maintain meeting room equipment such as video conferencing systems and conference phones.
Possess experience with technologies such as Windows Server, Active Directory (AD), VMware virtualization, Microsoft 365, Mobile Device Management (MDM), antivirus, and backup solutions.
Ensure all documentation in the knowledge hub is accurate and up to date.
Offer problem-solving guidance by walking employees through the process.
Test, evaluate, and support new technology and applications.
Escalate unresolved issues to the next level of support personnel.
Record events, problems, and their resolutions in logs.
Adhere to IT policies, standards, procedures, and audit and regulatory standards.
