1. Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.

2. PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.

3. Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.

4. Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.

5. Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.

6. Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.

7. Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.