The role holder is responsible to serve as a link between Service Reception and Workshop to ensure productivity and efficiency by optimum utilization of available manpower resources.

Core Responsibilities

• Coordinates between the Service Reception and Workshop.
• Conducts effective and efficient planning, monitoring and control of workshop load according to workshop capacity
• Communicates the job priorities with Workshop Supervisors and allocates them appropriately to the technicians. (Giving priorities to Appointment, Scheduled Delivery and VIP customers).
• Determines the entire workshop capacity at all times and grasp the remaining available hours.
• Deploys appropriate job allocations to technicians based on their training and skills.