§ Effectively receives customers, fully observing NSSW standards on all aspects, from vehicle receiving until vehicle delivery.

§ Secures needed vehicle information and documents from customer, especially Warranty booklet during the first service. Verifies the vehicle and customer details and/or update on the system, especially for the vehicles coming for the first time, i.e., for first service.

§ Prepares all the necessary documentation as per AS-DOS standards

§ Discusses and gets the consent of the customer for the needed repair/service including the charges and the expected work completion.

§ Coordinates with the Job Controller for appropriate workshop loading, in order to avoid delays.

§ Follows-up the work progress, and in case additional job/s arises, consults the customer and get their approval before proceeding with the job. Keeps the customer updated/informed for any changes/delays or variations from the initial agreement.

§ Once the work is completed, verifies that all the customer requests were done, and records were completed. If so, informs the customer and sets for the delivery appointment.

§ Updates/records all the necessary information in Autoline.

§ Explains clearly the charges and all the work carried out, during vehicle delivery.

§ Follows up with a call, as the basis of building a long-term relationship with customers.

§ Maintains a high level of quality interaction with customers at each step of the role.

§ Ensures 5S Implementation

§ Maintains harmonious relationship among staffs and strive to work towards the attainment of the department's objectives.

§ Reports to/consult the immediate supervisor or the Service Manager for any untoward incident or problem that further need a managerial decision.

§ Undertakes additional responsibility as required.