▪Polish vehicle exterior panels and cleans vehicle interiors in compliance with all AMA standards and client requests▪Operates buffers, steamers, hoses, vacuums, and other equipment to meet service expectations▪Uses cleaning, protective, and restorative agents to maintain and enhance the appearance of vehicles ▪Apply protective coating like Ceramic coating or Finish wax, apply leather preserver on interior seats.▪Perform other duties as assigned.

Core Responsibilities§ Support in the SAP project document reviews and process testing, including providing necessary feedback to the SAP consultants, following up, and closing the remarks.§ Create, Review, and implement test case scenarios in SAP§ Assist in preparing the blueprint according to findings and coordination with SAP team.§ Train the existing team members on SAP and any new developments.§ Receiving phone calls, enquiries and requests, and handling them when appropriate.§ Maintains office system, organizing, storing of paperwork, documents and computer-based information - filing of employee files and screening of documents and other related matters.§ Liaising with staff in other departments and with external contacts.§ Responsible for all employee matters that need follow-up be it within the department or outside companies (e.g. tailoring company, Purchasing and HR Dept.)§ Assisting with the department’s payroll, including attendance checking and its timely submission to HR.§ Ordering and maintaining stationery and kitchen items for Management Office, ensuring availability as required.§ Preparing LPRs as required and necessary.§ Sorting and distributing incoming documents, organizing and sending outgoing documents to different locations respectively.§ Organizing and storing paperwork, documents and computer-based information.§ Photocopying and printing various documents, sometimes on behalf of other colleagues.§ Handles uniform issuance to staff.§ Undertake additional responsibility as required.

§ Effectively receives customers, fully observing NSSW standards on all aspects, from vehicle receiving until vehicle delivery.§ Secures needed vehicle information and documents from customer, especially Warranty booklet during the first service. Verifies the vehicle and customer details and/or update on the system, especially for the vehicles coming for the first time, i.e., for first service.§ Prepares all the necessary documentation as per AS-DOS standards§ Discusses and gets the consent of the customer for the needed repair/service including the charges and the expected work completion.§ Coordinates with the Job Controller for appropriate workshop loading, in order to avoid delays.§ Follows-up the work progress, and in case additional job/s arises, consults the customer and get their approval before proceeding with the job. Keeps the customer updated/informed for any changes/delays or variations from the initial agreement.§ Once the work is completed, verifies that all the customer requests were done, and records were completed. If so, informs the customer and sets for the delivery appointment.§ Updates/records all the necessary information in Autoline.§ Explains clearly the charges and all the work carried out, during vehicle delivery.§ Follows up with a call, as the basis of building a long-term relationship with customers.§ Maintains a high level of quality interaction with customers at each step of the role.§ Ensures 5S Implementation§ Maintains harmonious relationship among staffs and strive to work towards the attainment of the department's objectives.§ Reports to/consult the immediate supervisor or the Service Manager for any untoward incident or problem that further need a managerial decision.§ Undertakes additional responsibility as required.

Handling of existing customers and development of new customers. Achieving set budget in terms of Sales revenue and GP.Maintains a high level of quality interaction with customers to develop and maintain good relationships with customers and develop new customers.Sell Parts and upselling accessories to customers.Promote parts awareness campaign, monthly offers, product groups and specification changes are cascaded to all parts sales staff.Follows up with a call, as the basis of building a long-term relationship with customers.Ensures accurate customer information, updates/records all the necessary information in Autoline.Prepares all required documentation as per AS-DOS standards.Actively maintains product knowledge, and competitive product knowledge.Tracks lost sales and pursues uncompleted sales to close sales to the required KPI conversion rates.Ensures 5S implementation.Maintains harmonious relationship among staffs and strive to work towards the attainment of the department’s objectives.Reports to/consult immediate supervisor or Parts Manager for any untoward incident or problem that further need a managerial decision.Ensures that the prevailing policies and procedures of the company are followed.Ensures that conduct, attitude, attendance and appearance reflect the high standard demanded by the company.Undertakes additional responsibility as required.

The role holder is responsible to serve as a link between Service Reception and Workshop to ensure productivity and efficiency by optimum utilization of available manpower resources. Core ResponsibilitiesCoordinates between the Service Reception and Workshop.Conducts effective and efficient planning, monitoring and control of workshop load according to workshop capacityCommunicates the job priorities with Workshop Supervisors and allocates them appropriately to the technicians. (Giving priorities to Appointment, Scheduled Delivery and VIP customers).Determines the entire workshop capacity at all times and grasp the remaining available hours. Deploys appropriate job allocations to technicians based on their training and skills.

We are seeking a highly motivated IT Sales Representative to join our dynamic sales team. The ideal candidate will have a proven track record in IT sales, exceptional communication skills, and the ability to build and maintain strong client relationships. As an IT Sales Representative, you will be responsible for driving sales of our IT solutions and services, including software, and managed servicesKey Responsibilities:• Client Acquisition: Identify and engage potential clients through various channels, including cold calling, networking, and industry events.• Sales Strategy: Develop and execute sales strategies to achieve revenue targets and expand market presence.• Solution Selling: Understand client needs and recommend appropriate IT solutions and services to meet their requirements.• Relationship Management: Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and repeat business.• Product Knowledge: Stay up-to-date with industry trends, product offerings, and competitive landscape to effectively position our solutions.• Proposal Development: Prepare and present proposals, quotations, and sales presentations to clients.• Contract Negotiation: Negotiate terms and close sales deals in accordance with company policies and procedures.• Sales Reporting: Maintain accurate records of sales activities, client interactions, and pipeline status in the CRM system.• Collaboration: Work closely with internal teams, including technical support and product management, to ensure successful implementation and delivery of solutionDesired Candidate Profile• Experience: Minimum of 2 years of experience in IT sales or a related field, with a proven track record of achieving sales targets. Within UAE• Education: Bachelor’s degree in Business, Information Technology, or a related field preferred.• Skills: Strong understanding of IT products and services, excellent communication and negotiation skills, and a customer-focused approach.• Technical Knowledge: Familiarity with IT infrastructure, software solutions, and managed services is highly desirable.• Sales Tools: Proficiency in CRM software and sales tools.

Ensure that job and career advertisements align with Al Masaood's brand guidelines to position the company as an employer of choice.Craft compelling adverts for open roles on Al Masaood's website and appropriate social media platforms to attract both active and passive candidates.Conduct interview assessments, shortlist candidates, and coordinate follow-up meetings with line managers.Handle objections and negotiations related to job offers, working closely with the HR Manager.Support Emiratization initiatives by participating in job fairs, open days, and university/college recruitment events.Ensure online and social media career activities effectively engage and attract Emirati candidates.Serve as the point of coordination for external recruitment agencies, managing CV submissions, interviews, and feedback outcomes.Plan and execute regional/international hiring campaigns for technical and labor-level positions.Collaborate with GMs and HODs to ensure new positions align with group standards and policies.Participate in discussions on succession planning and contribute to hiring plans.Maintain the CV databank in KPI and assist in developing the online recruitment portal.Create hot lists of potential candidates for future key positions.Provide weekly updates to internal customers on recruitment status, managing expectations and offering support.Facilitate and assisting in onboarding processes, collecting required paperwork, and handing this over to the onboarding team to take over the visa and joining formalities.Deliverables/Self-Management Responsibilities:Defines performance goals at the start of the year in discussion with the Line Manager and ensures that the goals are achieved during the year.Identifies the training and development requirements for self and agrees on them with the Line Manager to ensure that the required trainings are arranged and attended.Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role

Coordinates between the Service Reception and Workshop.• Conducts effective and efficient planning, monitoring and control of workshop load according to workshop capacity• Communicates the job priorities with Workshop Supervisors and allocates them appropriately to the technicians. (Giving priorities to Appointment, Scheduled Delivery and VIP customers).• Determines the entire workshop capacity at all times and grasp the remaining available hours.• Deploys appropriate job allocations to technicians based on their training and skills.• Monitors the actual work in progress of all technicians and update records of job allocation status, accordingly.• Monitors allowed time vs. actual time taken for the work.• Inputs man-hours data FRT for the purpose of Job costing.• Conveying the available man-hours to the Service Reception to assist in Workshop loading.• Informs the Service Advisor of any delay in completion of work, actual job status, any additional work or lost time in a timely manner.• Guarantees job completion with respect to the promised delivery.• Follows up with the Parts Department for parts availability.• Reports disciplinary issues to the VAS Supervisor and VAS Manager.• Conducts the data entry of F1 (Fix it right the first time) and reporting the same on the weekly and monthly report (Technician by Job Type report)