• Conducts day-to-day leasing operations to deliver tenancy agreements, renewal agreements and associated terms and conditions that comply with organizational guidelines.
• Serves as a point of contact for tenants, addresses their requests and queries on matters such as tenancy, modifications, rent, associated costs, terms and conditions of contractual agreements, and provides information in line with organizational standards.
• Designs and executes tenants’ mix plans.
• Assists in the delivery of onboarding support to tenants, coordinates internally to ensure tenants receive all necessary information on licensing, registration and business setup formalities, and completes all documentation requirements.
• Undertakes communication with existing tenants on any updates on property rent or tenancy-related changes, common area maintenance (CAM) charges, related costs, lease compliance, and renewals. Conducts visits and meetings with existing and potential Tenants
• Records all client interactions, updates transactions in the internal systems, and circulates complaints and queries to relevant internal departments while also supporting the resolution of queries and issues within agreed-upon timelines to ensure maximum customer satisfaction.
• Interacts with multiple internal stakeholders such as Development, Sales, Finance, Legal, Strategy, Marketing and Communication in order to coordinate on relevant operational requirements
• collects customer inquiries received through various sources (websites, calls, and walk-ins) and maintains information on new leads generated and the conversion of leads.
• Creates dashboards on a monthly basis and provides analysis on departmental performance to enable decision-making and keep the department informed on important internal issues.
• Assists in completing any documentation or operational formalities required by the government or local authorities for obtaining external approvals.
• Assists with preparing the financial budgets for the department.
• Assists the finance department with the relevant leasing transactions
• Ensures compliance with business systems and processes and consciously promotes regulatory and safety practices in all departmental activities to conform to company guidelines.
• Prepares reports (New Leases Revenue versus Churn of Existing Business Partners), compiles KPI reports, and provides management with information for decision-making. Monitors and tracks variances for corrective measures to help the department meet its overall objectives.

Competencies:

• General Competencies: Planning and Organizing, Result Orientation, Initiative, Creativity and Innovation
• Foundation Competencies: Communication, Flexibility and Adaptability, Teamwork, Self-reliance, Attention to Details, Time, and Priority Management
• Technical Competencies: Leasing and Contracts administration, Customer Interaction and extensive customer service Skills Ability to design and execute Tenants’ Mix strategies, Data Recording and Reporting, Documentation Management, Target orientation, Scheduling and Logistics management Presentable and well spoken, business development capability, and the ability to acquire new customers.