Provide day-to-day support for SAP PP and QM modules, addressing user issues, system bugs, and process errors.
Resolve production planning and quality management process-related issues by analysing root causes and providing effective solutions.
Collaborate with IT and SAP Basis teams to resolve technical issues impacting system performance.
Optimization & Continuous Improvement:
Analyse production and quality management business processes and suggest improvements to enhance SAP module efficiency.
Conduct regular system health checks and performance analyses to identify optimisation opportunities.
Implement enhancements, process refinements, and additional functionalities in SAP PP and QM to meet business needs.
User Training & Support:
Provide training and documentation to end-users on SAP PP and QM functionalities and any system updates or changes.
Offer ongoing user support and guidance to ensure proper utilisation of the SAP system.
Conduct workshops to improve users' proficiency with SAP tools and promote best practices in production and quality processes.
Data Maintenance & Reporting:
Ensure the accuracy and consistency of master data, including BOMs (Bill of Materials), routings, work centres, production versions, and inspection plans.
Generate and analyse reports related to production planning, capacity planning, and quality control to provide insights for management.
Maintain accurate documentation of system configurations, customisations, and process flows.
Integration & Process Alignment:
Monitor the integration of SAP PP and QM modules with other modules (e.g., MM, SD, FI, CO) to ensure seamless data flow and business process continuity.
Work closely with cross-functional teams (e.g., production, quality, procurement, and finance) to ensure alignment between SAP system capabilities and business requirements.
Continuous Monitoring & Compliance:
Ensure that quality management processes in SAP comply with industry standards and regulatory requirements.
Regularly review and audit quality management processes to ensure that they meet quality standards and certification requirements (e.g., ISO, GMP).
Implement and maintain SAP inspection protocols, control points, and quality notifications to enhance quality tracking and reporting.
System Enhancements & Upgrades:
Coordinate with SAP consultants and developers to implement system upgrades, patches, or new functionalities in SAP PP and QM.
Test new features and system changes to ensure proper functionality and impact on production and quality processes.
Manage the change control process to ensure that any system enhancements or modifications are properly tested and documented.
Collaboration & Communication:
Collaborate with business stakeholders to gather feedback and requirements for system enhancements or process changes.
Act as a liaison between the business and IT teams, ensuring clear communication and understanding of business needs and technical constraints.
Support cross-functional projects that require SAP PP and QM expertise, contributing to overall system efficiency and business alignment.
