System Support & Troubleshooting:Provide day-to-day support for SAP PP and QM modules,       addressing user issues, system bugs, and process errors.Resolve production planning and quality management       process-related issues by analysing root causes and providing effective       solutions.Collaborate with IT and SAP Basis teams to resolve technical       issues impacting system performance.Optimization & Continuous Improvement:Analyse production and quality management business processes       and suggest improvements to enhance SAP module efficiency.Conduct regular system health checks and performance analyses       to identify optimisation opportunities.Implement enhancements, process refinements, and additional       functionalities in SAP PP and QM to meet business needs.User Training & Support:Provide training and documentation to end-users on SAP PP and       QM functionalities and any system updates or changes.Offer ongoing user support and guidance to ensure proper       utilisation of the SAP system.Conduct workshops to improve users' proficiency with SAP tools       and promote best practices in production and quality processes.Data Maintenance & Reporting:Ensure the accuracy and consistency of master data, including       BOMs (Bill of Materials), routings, work centres, production versions,       and inspection plans.Generate and analyse reports related to production planning,       capacity planning, and quality control to provide insights for       management.Maintain accurate documentation of system configurations,       customisations, and process flows.Integration & Process Alignment:Monitor the integration of SAP PP and QM modules with other       modules (e.g., MM, SD, FI, CO) to ensure seamless data flow and business       process continuity.Work closely with cross-functional teams (e.g., production,       quality, procurement, and finance) to ensure alignment between SAP system       capabilities and business requirements.Continuous Monitoring & Compliance:Ensure that quality management processes in SAP comply with       industry standards and regulatory requirements.Regularly review and audit quality management processes to       ensure that they meet quality standards and certification requirements       (e.g., ISO, GMP).Implement and maintain SAP inspection protocols, control       points, and quality notifications to enhance quality tracking and       reporting.System Enhancements & Upgrades:Coordinate with SAP consultants and developers to implement       system upgrades, patches, or new functionalities in SAP PP and QM.Test new features and system changes to ensure proper       functionality and impact on production and quality processes.Manage the change control process to ensure that any system       enhancements or modifications are properly tested and documented.Collaboration & Communication:Collaborate with business stakeholders to gather feedback and requirements       for system enhancements or process changes.Act as a liaison between the business and IT teams, ensuring       clear communication and understanding of business needs and technical       constraints.Support cross-functional projects that require SAP PP and QM       expertise, contributing to overall system efficiency and business       alignment.