JOB DESCRIPTION — Service Specialist

The Service Specialist at QTIRE will be responsible for the Automotive service segment of the business with the primary role in the transformational journey of 0-Tire from "the Tire Specialist" to a " One Stop Solution / Quick Service Centre" to the discerning motorist in Qatar.

Responsible for the day to day safe and efficient running of the assigned workshops. Coordinates and directs the service technicians on tire and maintenance related for maximum efficiency and productivity while overseeing all service repair work to ensure the highest quality of customer service.

When the service specialist is at the store site, the store manager and technicians report to the service specialist who will be the decision maker for the service business at the store. When the service specialist is not on site then the technician's reporting line is to the store manager.

Major Functions Performed:

• Prepare, supervise, and control workshop activities, including the scheduling of work in the retail store.

• Responsible for achieving the business plan for services through cross selling maintenance services and non-tires products.

• Provides on the job training for the technicians, mentors, and monitors the performance of all service technicians and oversees all service repair works to ensure highest quality of workmanship.

• Identify potential tire technicians who can be upgraded as skilled technicians.

• Strives for harmony and teamwork at the outlets by optimizing and synergizing with the store managers and technicians as one cohesive team.

• Develops the process and procedures and ensures the processes are followed by the technicians.

• Conduct time and motion study to minimize the time of labor for tire and maintenance services.

• Monitors and follows up on parts order with procurement team.

• Maintains minimum Inventory of fast-moving spare parts and procures supplies of slow moving and nonmoving parts just in time for customer service.

• Ensure the proper care, storage, and Inventory of special tools.

• Will be the first point of contact with the customer and educate on the car's needs and problems and their Impact on the performance of the car.

• Will offer a repair estimate and the projected repair time for the customer to take an informed decision.

• Will facilitate fixing an appointment for the customer and ensure the car is delivered at the assured delivery time.

• Maintain high-quality service repairs and minimizes comebacks.

• Conducts periodic spot checks of completed jobs for thoroughness and quality.

• Oversees and supervises and when necessary, assists the team to offer quality service.

• Maintains a professional environment and ensures the service station Is a neat, clean, and safe work environment and follows 55 standards.

• Oversees the day to day workflow and assignments of service staff.

• Conducts performance evaluation and handles discipline of employees as needed and In accordance with the company policy.

• Follow safety and security procedures that result in a safe and attractive environment.

• Identifies and reports unsafe, unhealthy, or hazardous working conditions.

KEY PERFORMANCE INDICATORS

• Increase in overall service sales.

• Quality of service given to customers; Zero complaints

• Maintenance of safety standards; Zero accidents

• Inventory Management; Accuracy of stocks

Minimum lob Requirement:

Education: Preferably a diploma holder in Automobile/MechanIcal Engineering or any Technical-related course

Experience:

Minimum 15 Yrs of experience

Competencies:

• A strong understanding of automotive technology and the automotive Industry.

• Proficiency with automobile parts catalogue software

• Extensive knowledge of automobile repair with ability to read and Interpret technical manuals.

• Proficient computer skills & Ability to respond to customers' wishes.

• Strong Communication and Presentation skills

• The ability to communicate with mechanics, customers, and management.

• Familiar with Garage Equipment and Garage toots and their applications.