JOB DESCRIPTION — Service SpecialistThe Service Specialist at QTIRE will be responsible for the Automotive service segment of the business with the primary role in the transformational journey of 0-Tire from "the Tire Specialist" to a " One Stop Solution / Quick Service Centre" to the discerning motorist in Qatar. Responsible for the day to day safe and efficient running of the assigned workshops. Coordinates and directs the service technicians on tire and maintenance related for maximum efficiency and productivity while overseeing all service repair work to ensure the highest quality of customer service. When the service specialist is at the store site, the store manager and technicians report to the service specialist who will be the decision maker for the service business at the store. When the service specialist is not on site then the technician's reporting line is to the store manager. Major Functions Performed: • Prepare, supervise, and control workshop activities, including the scheduling of work in the retail store. • Responsible for achieving the business plan for services through cross selling maintenance services and non-tires products. • Provides on the job training for the technicians, mentors, and monitors the performance of all service technicians and oversees all service repair works to ensure highest quality of workmanship. • Identify potential tire technicians who can be upgraded as skilled technicians. • Strives for harmony and teamwork at the outlets by optimizing and synergizing with the store managers and technicians as one cohesive team. • Develops the process and procedures and ensures the processes are followed by the technicians.• Conduct time and motion study to minimize the time of labor for tire and maintenance services. • Monitors and follows up on parts order with procurement team. • Maintains minimum Inventory of fast-moving spare parts and procures supplies of slow moving and nonmoving parts just in time for customer service. • Ensure the proper care, storage, and Inventory of special tools. • Will be the first point of contact with the customer and educate on the car's needs and problems and their Impact on the performance of the car. • Will offer a repair estimate and the projected repair time for the customer to take an informed decision. • Will facilitate fixing an appointment for the customer and ensure the car is delivered at the assured delivery time. • Maintain high-quality service repairs and minimizes comebacks. • Conducts periodic spot checks of completed jobs for thoroughness and quality. • Oversees and supervises and when necessary, assists the team to offer quality service. • Maintains a professional environment and ensures the service station Is a neat, clean, and safe work environment and follows 55 standards. • Oversees the day to day workflow and assignments of service staff. • Conducts performance evaluation and handles discipline of employees as needed and In accordance with the company policy. • Follow safety and security procedures that result in a safe and attractive environment. • Identifies and reports unsafe, unhealthy, or hazardous working conditions. KEY PERFORMANCE INDICATORS • Increase in overall service sales. • Quality of service given to customers; Zero complaints • Maintenance of safety standards; Zero accidents • Inventory Management; Accuracy of stocks Minimum lob Requirement: Education: Preferably a diploma holder in Automobile/MechanIcal Engineering or any Technical-related courseExperience:Minimum 15 Yrs of experienceCompetencies: • A strong understanding of automotive technology and the automotive Industry. • Proficiency with automobile parts catalogue software • Extensive knowledge of automobile repair with ability to read and Interpret technical manuals. • Proficient computer skills & Ability to respond to customers' wishes. • Strong Communication and Presentation skills • The ability to communicate with mechanics, customers, and management. • Familiar with Garage Equipment and Garage toots and their applications.

WE ARE HIRING Position: Sales Executive (Power Tools) Location: Qatar (Locally Available Candidates Only) Job Type: Full-time We are seeking a motivated and results-driven Sales Executive to join our team: A minimum of 3 to 5 years of experience in power tools sales Strong knowledge of power tools, industrial equipment, and related technical products Valid Qatar Driving License Excellent negotiation, communication, & presentation skills

Foster and maintain long-term relationships with new and existing customers to effectively selling cleaning equipmentConduct face-to-face meetings with both existing and potential customers through regular visits.Consistently achieve or surpass sales targets by offering equipment for Oil & Gas, industrial, construction industries.Develop and execute a robust sales strategy to enhance sales performance.Maintaining an accurate record, customer accounts, and sales activities.Analyze competitors' products and pricing along with market conditions relevant to cleaning, industrial, construction.Stay updated with the latest industry trends by participating in meetings, training workshops, and industry events.Negotiate strategically with potential and existing customers to finalize sales.

Manage and control all aspects of service delivery and operational activities for the assigned area, ensuring timely and effective execution.Oversee Mechanical, Electrical, Plumbing (MEP), Fire, and Civil Engineering operations, ensuring all works are performed to high standards and as per Civil Defense requirements.Monitor and supervise building and ground maintenance, ensuring tasks are completed efficiently and to the highest quality.Oversee the management, maintenance, and operational efficiency of the company's fleet vehicles. Ensure vehicles are regularly inspected, serviced, and compliant with safety and legal requirement and optimize fleet performance for cost-effectivenessLead and motivate multidisciplinary teams, including cleaning, maintenance, grounds, and security personnel.Ensure optimal productivity and foster a positive work environment with high morale.Provide training and guidance on job responsibilities and safety protocols.Develop and implement annual preventive maintenance schedules to ensure all equipment and facilities are kept in optimum operational condition.Conduct and document regular inspections of facilities to ensure compliance with operational and safety standards.Ensure the implementation and communication of workplace safety precautions, emergency preparedness procedures, and compliance with all relevant safety regulations.Manage and review service contracts, ensuring the highest levels of service and security.Manage budgets effectively, ensuring cost-efficient operations while maintaining quality standards.Support general business development activities, including expanding the client portfolio and identifying opportunities for growth.

Develops and recommends innovative procurement practices and procedures, leveraging industry best practices to optimize efficiency, cost-effectiveness, and supplier relationships, especially in areas where no established processes are in place.Identify and establish relationships with potential suppliers, while maintaining strong partnerships with existing ones.Conduct thorough evaluations of suppliers, considering key factors such as cost, quality, reliability, compliance, and long-term value to ensure alignment with organizational objectivesSkillfully negotiate terms and conditions with suppliers, encompassing price, payment terms, and delivery schedules, to secure favorable agreements.Create, oversee, and manage purchase orders, ensuring they are accurate and complete. Monitor and track purchase orders throughout the procurement processConduct cost analyses and comparisons to determine the most cost-efficient suppliers and products while upholding quality standards. Continuously evaluate supplierContinuously evaluate supplier performance, addressing any issues or concerns related to quality, timeliness, or other relevant factors.Ensure that all procurement activities conform to company policies and relevant laws and regulations, including ethical sourcing and sustainability considerations.Collaborate with Human Resource teams to optimize inventory levels and minimize excess or obsolete stock.Maintain precise records of all procurement activities, encompassing contracts, invoices, and receipts.Implement cost control strategies to reduce procurement expenses while maintaining product quality and nurturing supplier relationships.Overseeing the entire logistics process for the orders shipping and delivery,Consultation with Business Units Heads, Administration Manager and Finance team to get approval on the budgeted orders.Responsible for managing the end-to-end logistics process, including order shipment, delivery, and efficient coordination with suppliers and logistics partners (Freight Forwarders).Ensure seamless communication, timely execution, and cost-effective logistics solutions while maintaining compliance with regulations and optimizing delivery timelines. Implement strategies to improve supplier relationships, enhance shipment tracking, and drive continuous improvements in logistics efficiency.

Responsible for managing the company’s capital structure, defining long-term and short-term financial needs, and arranging appropriate financing.Liaise with banks and financial institutions to ensure smooth financial operations.Oversee cash flow management by collecting projected cash outflows, preparing and monitoring cash flow statements, increasing inflows, and maintaining necessary documentation.Manage working capital by monitoring daily fund usage, enforcing financial discipline, and optimizing resource utilization.Develop budgets in accordance with top management's guidelines, ensuring monetary control, budget analysis, and presentation to departmental heads.Allocate resources across marketing, procurement, inventory, human resources, administration, and IT.Ensure the preparation and maintenance of accounting records, including trial balance, profit and loss accounts, and balance sheets for corporate and retail outlets.Ensure compliance with statutory requirements and generate necessary documents on due dates.Report financial information to top management, banks, financial institutions, and legal authorities.Conduct internal audits, annual inventory checks, and manage asset verification.Oversee collections by coordinating payment status, reconciling discrepancies, preparing recovery lists, and tracking monthly collection targets.Manage payroll by ensuring timely credit of salaries, payment of advances, and distribution of incentives according to company policy.Assist the MIS Executive in preparing relevant reports for management.Perform any additional tasks assigned by management to support the company's financial objectives.

Assist customers in product selection and provide expert advice on features and benefits.Process sales transactions accurately and efficiently using the point-of-sale system.Maintain product knowledge to answer customer inquiries and promote upselling opportunities.Build and maintain strong relationships with customers to foster loyalty and repeat business.Follow up with leads and inquiries to convert prospects into sales.Collaborate with the sales team to achieve individual and team sales targets.Assist in maintaining a clean and organized sales area to enhance the customer experience.Participate in training sessions and team meetings to improve sales techniques and product knowledge.Handle customer complaints and issues professionally, ensuring customer satisfaction.

Client Acquisition: Generate leads and convert them into clients while effectively managing relationships with both corporate and institutional clients in the luxury watch market especially in government sectors.Client Engagement: Conduct regular follow-ups and visits to strengthen connections with clients across various sectors, focusing on their specific watch needs and preferences.Tailored Solutions: Customize watch samples and catalogs to meet the unique interests and needs of each corporate and institutional client, highlighting key features and benefits.Product Demonstration: Clearly explain and demonstrate the features of our luxury watches, ensuring clients understand the pricing structure and overall value proposition.Service Excellence: Deliver exceptional service and ensure timely collections from all clients to maintain strong partnerships and enhance customer loyalty.Client Needs Analysis: Identify and analyze the specific needs of different customer segments, adapting sales strategies to meet those requirements within the luxury watch category.Cross-Selling Opportunities: Recognize opportunities to cross-sell additional watch models and accessories to clients, enhancing market share within the luxury segment.Order Management: Prepare accurate quotations for watch orders, ensure all relevant documents are attached, and follow up for timely purchase orders from clients.Client Relationship Oversight: Regularly review client progress, gather feedback, and implement improvements to enhance satisfaction and loyalty regarding our luxury watches.Payment Collections: Track outstanding amounts, follow up on payments, and ensure timely receipts from clients, maintaining healthy cash flow.Budget Preparation: Collaborate with the Group Marketing & Business Development Director to define annual and quarterly sales targets specifically for luxury watch sales.Purchase Planning: Analyze new watch models introduced by suppliers and prepare monthly purchase requirements based on demand from corporate clients.Claims Management: Investigate client complaints related to watches, ascertain causes, and effectively manage claims processes to ensure client satisfaction.Administrative Coordination: Monitor stock levels of luxury watches and coordinate with relevant teams to ensure orders are fulfilled and dispatched promptly.Value Addition: Contribute valuable insights during sales meetings and undertake additional responsibilities as assigned by management to support overall sales goals in the luxury watch sector.

Perform mechanical, electrical, and electronic failures diagnostics.Perform repairs and maintenance on various power tools, machines, and equipment.Prepare service reports and list required parts for quotation.Communicate with customer service team for raising quotations and receiving customers’ approvals.Obtaining spare parts issuance approval from service manager.Manage spare parts requests from parts warehouse as per approved quotations.Conduct thorough quality checks and testing of repaired tools.Interpret technical diagrams, and repair manuals.Stay updated on the latest repair methods and techniques.Ensure compliance with safety regulations and company policies & procedures.Collaborate with team members and contribute to a positive work environment.Provide technical repair training for new and existing techniciansAssist in planning spare parts ordersUpdate the team with new service bulletins and give feedback on implementation.

Greeting Customers and receive their tools/machines.Understanding Customers complaints about tools/machines malfunctions and defects.Creating service orders with complete data after visual inspection of the defective tools/machines.Coordinating with Technical team and service manager for prioritizing the repairs as per customers’ recommendations and requirements.Preparing and sending repair quotations as per technicians’ recommendations.Providing customers with basic cost evaluation to manage customers’ expectations.Follow up on repair status with technicians in coordination with service manager.Informing Customers about potential cost savings and warranty terms & conditions.Upselling QTC services through trade-in offers whenever suitable.Managing spare parts sales and suggesting best options for customer’s requirements.Invoicing completed jobs and handing over tools/machines to customers.

Maintaining accurate stock at the spares warehouse all the time.Preparing parts issue report as per approved service orders.Implementing Min/Max policy across all spare parts stock as per the current product range.Preparing spare parts stock orders as per stock movements and service center requirements.Following up on spare parts’ orders arrival, checking quantity & quality, and report for in-warding.Spare parts pin allocation, maintain neat & clean shelves with clear parts identification.Updating Service Manager with parts availability and substitution of no-more-available parts.Service Orders’ closing as per job completion updates from technical team and service manager.Performing planned inventory stock count or whenever required.

I. Procurement:Develops and recommends innovative procurement practices and procedures, leveraging industry best practices to optimize efficiency, cost-effectiveness, and supplier relationshipsIdentify and establish relationships with potential suppliers, while maintaining strong partnerships with existing ones.Conduct thorough evaluations of suppliers, considering key factors such as cost, quality, reliability, compliance, and long-term value to ensure alignment with organizational objectivesSkillfully negotiate terms and conditions with suppliers, encompassing price, payment terms, and delivery schedules, to secure favorable agreements.Create, oversee, and manage purchase orders, ensuring they are accurate and complete. Monitor and track purchase orders throughout the procurement processConduct cost analyses and comparisons to determine the most cost-efficient suppliers and products while upholding quality standards. Continuously evaluate supplierContinuously evaluate supplier performance, addressing any issues or concerns related to quality, timeliness, or other relevant factors.Ensure that all procurement activities conform to company policies and relevant laws and regulations, including ethical sourcing and sustainability considerations.Implement cost control strategies to reduce procurement expenses while maintaining product quality and nurturing supplier relationships.Overseeing the entire logistics process for the orders shipping and delivery,Consultation with Business Units Heads, Administration Manager and Finance team to get approval on the budgeted orders.Responsible for managing the end-to-end logistics process, including order shipment, delivery, and efficient coordination with suppliers and logistics partners (Freight Forwarders).Ensure seamless communication, timely execution, and cost-effective logistics solutions while maintaining compliance with regulations and optimizing delivery timelines. Implement strategies to improve supplier relationships, enhance shipment tracking, and drive continuous improvements in logistics efficiency.II. Facilities Management:Manage and control all aspects of service delivery and operational activities for the assigned area, ensuring timely and effective execution.Oversee Mechanical, Electrical, Plumbing (MEP), Fire, and Civil Engineering operations, ensuring all works are performed to high standards and as per Civil Defense requirements.Monitor and supervise building and ground maintenance, ensuring tasks are completed efficiently and to the highest quality.Oversee the management, maintenance, and operational efficiency of the company's fleet vehicles. Ensure vehicles are regularly inspected, serviced, and compliant with safety and legal requirement and optimize fleet performance for cost-effectivenessProvide training and guidance on job responsibilities and safety protocols.Conduct and document regular inspections of facilities to ensure compliance with operational and safety standards.Ensure the implementation and communication of workplace safety precautions, emergency preparedness procedures, and compliance with all relevant safety regulations.Manage and review service contracts, ensuring the highest levels of service and security.Support general business development activities, including expanding the client portfolio and identifying opportunities for growth.

Oversee inventory management across all Warehouses, ensuring optimal stock levels and efficient handling.Lead and manage logistics and warehouse teams across all locations, ensuring smooth operations and team performance.Coordinate stock order preparation with Brand, Sales, and Service Managers, ensuring alignment with business needs and customer demand.Review stock movement and recommend adjustments to maintain optimal inventory levels.Collaborate with the Operations Manager and Finance Team to secure budget approval for stock orders.Manage supplier and logistics partner relationships, including correspondence, negotiations with shipping lines/agents, and securing favorable shipping rates and payment terms.Coordinate payment schedules for suppliers and shipping partners with the Finance Team.Oversee documentation and approval processes for government certifications and required permits.Coordinate shipments’ arrival, assign warehouse teams for receipt and storage, and ensure timely distribution to customer sites.Monitor the entire logistics process from shipment to delivery, ensuring adherence to agreed delivery schedules.Manage the insurance process for shipments and initiate claims as necessary.Maintain procurement documentation, ensuring accuracy and compliance with company policies.Lead inventory count and stock-taking initiatives to ensure inventory accuracy.Oversee stock order pricing, computation, and adjustment of pricing due to unforeseen circumstances.Evaluate logistics teams' performance, manage resource planning, and participate in the recruitment process for warehouse and logistics staff.

Develop and implement effective talent acquisition strategies to attract and hire top-tier candidates Collaborate with hiring managers to understand their staffing needs and create job descriptions with the support of HRBPs that align with those needs.Source and screen candidates through various channels, including job boards, social media, and networking events.Conduct interviews and assess candidates' qualifications, skills, cultural fit and legal documentations.Manage the entire recruitment process, from initial contact to offer negotiation and onboarding.Build and maintain a strong network of potential candidates and industry professionals.Proactively identify and address any talent acquisition challenges or obstacles.Stay updated on industry trends and best practices to ensure the company remains competitive in attracting top talent.Utilize data and analytics to measure and improve the effectiveness of talent acquisition strategies.Collaborate with HRBPs, HR manager and hiring managers to ensure a positive candidate experience throughout the recruitment process.

Foster and maintain long-term relationships with new and existing customers to effectively sell equipment across the cleaning, industrial, construction, and contracting sectors.Conduct face-to-face meetings with both existing and potential customers through regular visits.Consistently achieve or surpass sales targets by offering equipment for cleaning, industrial, construction, and contracting requirements to new and existing clients.Develop and execute a robust sales strategy to enhance sales performance.Maintaining an accurate record, customer accounts, and sales activities. Analyze competitors' products and pricing along with market conditions relevant to cleaning, industrial, construction, and contracting equipment.Stay updated with the latest industry trends by participating in meetings, training workshops, and industry events.Negotiate strategically with potential and existing customers to finalize sales.

Building and sustaining long-lasting relationships with new and existing customers based within an assigned sales territory or in the showroomAchieve or exceed sales targets by effectively promoting and selling automotive equipment such as Tire Changers, Wheel Balancers, and Air Compressors to new and existing customers. Utilize the product knowledge to address customer requirements and close sales.Developing and implementing an effective sales strategy to drive sales.Maintaining an accurate record of all leads, customer accounts, and sales.Researching competitors' products and pricing as well as market conditions for automotive equipment. Keeping abreast of the latest industry developments by attending meetings, training workshops, and industry events.Strategically negotiating with potential and existing customers to close sales.

Building and sustaining long-lasting relationships with new and existing customers based within an assigned sales territory.Traveling within an assigned sales territory to conduct face-to-face meetings with existing and potential customers.Continually meeting or exceeding sales targets by selling cleaning/industrial equipment to new and existing customers.Developing and implementing an effective sales strategy to drive sales.Maintaining an accurate record of all leads, customer accounts, and sales.Researching competitors' products and pricing as well as market conditions for cleaning/industrial equipment. .Keeping abreast of the latest industry developments by attending meetings, training workshops, and industry events.Strategically negotiating with potential and existing customers to close sales.

Sales ManagementDevelop and execute sales strategies to maximize revenue for tires, lubricants, and batteries as well as to set sales targets and monitor performance, adjusting strategies as needed to achieve goals.Team LeadershipTrain, and manage a sales team, providing guidance and support to enhance performance. Create and manage staff schedules to ensure optimal coverage during peak periods.Customer ServiceFoster strong relationships with customers, addressing any issues or concerns related to tires, lubricants, and batteries while ensuring high levels of customer satisfaction and gather feedback to improve service. Utilize knowledge of automotive products, tires, and lubricants to provide expert advice and enhance customer satisfaction.Inventory ManagementOversee inventory levels of ensuring adequate stock and managing replenishment orders. Conduct regular stock audits and adjust orders based on sales trends and customer demand.Marketing and PromotionsPlan and implement marketing campaigns and promotions to drive sales.Financial ManagementPrepare and manage the sales budget, including forecasting sales and controlling costs.Compliance and StandardsEnsure all sales activities adhere to industry regulations and company policies. Maintain high standards of product quality and service delivery.Training and DevelopmentEnsure the sales team is knowledgeable about the brands of tires, lubricants, and batteries, providing ongoing training and development.Operational EfficiencyIdentify and implement process improvements to enhance sales operations and inventory management.Customer Acquisition and RetentionDevelop strategies to attract new customers and retain existing ones. Implement loyalty programs and other initiatives to build long-term customer relationships.