Client Acquisition: Generate leads and convert them into clients while effectively managing relationships with both corporate and institutional clients in the luxury watch market especially in government sectors.
Client Engagement: Conduct regular follow-ups and visits to strengthen connections with clients across various sectors, focusing on their specific watch needs and preferences.
Tailored Solutions: Customize watch samples and catalogs to meet the unique interests and needs of each corporate and institutional client, highlighting key features and benefits.
Product Demonstration: Clearly explain and demonstrate the features of our luxury watches, ensuring clients understand the pricing structure and overall value proposition.
Service Excellence: Deliver exceptional service and ensure timely collections from all clients to maintain strong partnerships and enhance customer loyalty.
Client Needs Analysis: Identify and analyze the specific needs of different customer segments, adapting sales strategies to meet those requirements within the luxury watch category.
Cross-Selling Opportunities: Recognize opportunities to cross-sell additional watch models and accessories to clients, enhancing market share within the luxury segment.
Order Management: Prepare accurate quotations for watch orders, ensure all relevant documents are attached, and follow up for timely purchase orders from clients.
Client Relationship Oversight: Regularly review client progress, gather feedback, and implement improvements to enhance satisfaction and loyalty regarding our luxury watches.
Payment Collections: Track outstanding amounts, follow up on payments, and ensure timely receipts from clients, maintaining healthy cash flow.
Budget Preparation: Collaborate with the Group Marketing & Business Development Director to define annual and quarterly sales targets specifically for luxury watch sales.
Purchase Planning: Analyze new watch models introduced by suppliers and prepare monthly purchase requirements based on demand from corporate clients.
Claims Management: Investigate client complaints related to watches, ascertain causes, and effectively manage claims processes to ensure client satisfaction.
Administrative Coordination: Monitor stock levels of luxury watches and coordinate with relevant teams to ensure orders are fulfilled and dispatched promptly.
Value Addition: Contribute valuable insights during sales meetings and undertake additional responsibilities as assigned by management to support overall sales goals in the luxury watch sector.
