The Shift Manager is responsible to oversee the terminal operations during the assigned shift, whilst managing overall safe, efficient and productive operations. This role is based at the Khalifa Port in Abu Dhabi.

Areas of expertise and related responsibilities:

1. Operational Oversight

· Supervise and coordinate the activities of terminal personnel, including crane operators, equipment operators, lashers and clerical staff, to ensure smooth operations.

· Monitor vessel loading and unloading activities, yard operations, gate operations and other terminal activities to maintain productivity and meet performance targets.

· Make real-time decisions and adjustments to optimize resource utilization, minimize delays and address operational challenges.

2. Safety and Compliance

· Enforce safety protocols, procedures and regulations to maintain a safe working environment for all terminal personnel.

· Conduct safety briefings and toolbox talks to promote safety awareness and ensure compliance with safety standards.

· Investigate and report any accidents, incidents or near misses, and implement corrective actions to prevent re-occurrence.

3. Customer Service and Stakeholder Relations

· Serve as the primary point of contact for vessel operators, shipping lines, freight forwarders and other stakeholders during the shift.

· Address customer inquiries, concerns and requests, promptly and professionally, ensuring a high level of customer satisfaction.

· Collaborate with internal departments, such as planning, maintenance and administration, to coordinate activities and resolve issues.

4. Personnel Management:

· Supervise and mentor terminal staff, providing guidance, coaching and feedback to enhance performance and development.

· Manage shift schedules, assignments, and workload distribution to ensure adequate coverage and staffing levels.

· Conduct performance evaluations, recognize achievements, and address performance issues as needed.

5. Reporting and Documentation:

· Maintain accurate records of shift activities, including productivity metrics, equipment utilization and manpower allocation.

· Prepare shift reports, incident reports and other documentation as required by company policies or regulatory requirements.

· Analyse operational data and performance indicators to identify trends, areas for improvement and opportunities for optimization.