We are looking for Soft Services Package Manager

• Responsible for forecasting, budgeting, and preparing weekly and month-end reports. Includes oversight of day-to-day operations in catering, cleaning, and housekeeping, ensuring compliance with BICS standards and procedures.

• Assisting in auditing processes and maintaining records, controls, and performance checks for quality accomplishments in the soft services area.

• Ability to calculate rewards and penalties, ensuring the contract is delivered cost-effectively. Managing and reporting on expenditures and budgets.

• Handling maintenance needs, coordinating repairs, and following up on corrective measures. Working closely with technical staff for implementation of maintenance needs.

• Responsible for full customer engagement and monitoring key elements of the FM service. This includes ensuring SLAs are met and exceeded and providing a key interface between project customers and contracted service providers.

• Ensuring safety and security standards are upheld in all soft services areas.

• Evaluating ideas for additional scope of work, providing innovations, and continued improvements. Responsible for a continuous improvement review and development of initiatives to optimize soft services performance.

• Utilizing principles of project management methodology to manage operations-related projects effectively.

• Show and practice leadership, prioritize people resource management including coaching, employee development, and engagement. Participates in recruitment, inductions, and performance management.

• Building and maintaining strong working relationships both internally and externally. Completing personnel appraisals, handling HR policy and procedures, and arranging regular team meetings.