Roles & Responsibilities
- Technical Oversight: You will be responsible for overseeing all technical aspects of the workshop, including the repair, servicing, and maintenance of electric vehicles. This involves ensuring that work is performed to high-quality standards and in compliance with safety regulations. You will develop and enforce standard operating procedures to maintain consistency and efficiency in the workshop.
- Team Management: You will manage a team of technicians, coordinating their tasks and ensuring an efficient workflow. This includes assigning work orders, monitoring progress, and providing guidance and support as needed. You will conduct performance evaluations, provide feedback, and facilitate ongoing professional development to enhance the technical skills of the team.
- Quality Assurance: Maintaining high-quality standards of service and repair is crucial. You will implement quality control measures to ensure that work is completed accurately and meets customer expectations. This may involve conducting inspections, reviewing completed work, and addressing any issues or discrepancies.
- Resource Allocation: Effective resource management is essential for the smooth functioning of the workshop. You will ensure proper allocation of resources such as tools, equipment, and spare parts. This includes monitoring inventory levels, coordinating with procurement teams for timely replenishment, and optimizing resource utilization to support efficient and effective operations.
- Customer Interaction: As a point of contact for customers, you will handle customer interactions and address their concerns or technical queries. This includes providing accurate and timely information, ensuring customer satisfaction, and maintaining a positive customer experience. Effective communication and strong customer service skills are vital for this aspect of the role.
- Collaboration: You will collaborate closely with other departments, such as procurement and inventory management, to ensure the availability of necessary parts and materials for repairs and maintenance. This may involve coordinating with suppliers, monitoring stock levels, and optimizing procurement processes to meet workshop requirements.
- Performance Monitoring and Improvement: Monitoring workshop performance metrics is essential for identifying areas of improvement and implementing process enhancements. You will analyze data, identify trends or bottlenecks, and propose strategies for optimizing workshop operations. This may involve implementing new technologies or tools, streamlining processes, or recommending training programs to enhance efficiency and productivity.
- Safety and Compliance: As an EV Technical Manager, you will be responsible for ensuring compliance with safety regulations and industry standards. You will stay updated with the latest advancements and technical requirements in the electric vehicle field, implementing necessary changes or enhancements to ensure a safe working environment.