Help customers throughout the full car-buying process.Log every sales inquiry into the system and follow up regularly.Make sure customers have a smooth and satisfying buying experience.Work closely with your manager to achieve sales and profit targets.Guide customers through finance, insurance, and registration processes.Make sure full payment is received before releasing the car.Keep the showroom and displays neat and organized.Follow health, safety, and legal standards at all times.Use the dealer management system to track leads and activities.Support colleagues and collaborate to meet team goals.

• Responsible for the complete administration and operational requirements of the housekeeping department and staff. Participate in the recruitment process, orientation and training of new staff including performance appraisal.• Monitor staff activities to ensure compliance with standard in all hotel areas such as apartments, public areas etc. and manage laundry operations.• Review outside contracted service (Laundry, Pest control, Garbage collection and casual staff etc.) to ensure quality and consistent service delivery within the guidelines.• Interact with vendors for operational requirements and coordinate with department heads in housekeeping day to day activities.• Ensuring the contracted suppliers are providing the highest service to ensure quality and service consistency.• Reorder all the supplies and chemicals for the department needs for smooth running of operation.• Manage finances of entire housekeeping department including budget and inventory controls and prepare and monitor annual budget for housekeeping department and planning for future staff needs

> Manage inbound and outbound customer calls in a timely manner.> Identify customers’ needs and wants, give your best to clarify information.> Research every issue and provide solutions to customers.> Follow up on customer calls where necessary.> Go the extra mile to engage with customers.> Document all call information according to standard operating procedures.> Follow our internal assigned quality communication “scripts”.> Build strong relationships with customers by being professional and supportive.> Managing & attending to Customer Complaints.> Raising of Tickets & Escalations as & when deemed necessary.> Responding to emails, Social Media Interactions & Web Chat within agreed time frames and within the agreed scripts.

1) Take full ownership of the kitchen with a focus on intercontinental dishes.2) Prepare and present dishes that reflect diverse global cuisines, ensuring consistency and quality.3) Train, mentor, and guide junior kitchen staff, ensuring they are skilled in the preparation and presentation of food and maintaining kitchen standards.4) Manage inventory, minimize food waste, and ensure efficient use of ingredients.5) Maintain cleanliness, organization, and smooth operation of the kitchen.6) Assist during service in plating, quality control, and timely execution of dishes.7) Ensure the kitchen meets all hygiene and food safety standards

The role supports the Dealer Principal in the sales division managing the full sales process to achieve the agreed sales budget. This requires performance management in the process tracking lead generation to enquiry ensuring the sales team follow a professional sales process to deliver a first-class customer experience during the purchase journey. Supporting the sales team to achieve the sales volume and profit margins including all add-on products. This includes supporting the finance process for a customer to purchase a vehicle and ensuring the process manages customer expectation.Strategic:1. Manage the defined key performance indicators to maximize sales opportunities 2. Support the Dealer Principal to manage the annual budget to achieve unit sales, gross margin retention, additional income from add-on products such as finance and insurance. 3. Support the sales operation to ensure the operation supports to drive to maximize unit sales and avoid risk of aging stock. 4. Manage the sales process and transaction process using the tools available such as the dealer management system. 5. Support the Dealer Principal in areas of training and development defined by the AG Auto way of selling.Operational:1. Carry out the daily sales meeting monitoring all sales enquires and sales activity through the DMS 2. Manage the finance and insurance process including additional sales revenue from finance, insurance and accessories. 3. Second face support to maximizing every sales opportunity. 4. Ensure all sales are follow through, meeting customer expectation. 5. Drive the customer engagement program the minimum standards set by the brand and business. 5. Manage customer complaints with resolution outcome. 6. Support the Dealer Principal in maintenance of the showroom display including all hygiene factors, following HSSE guidelines. 7. Ensure policies and legal requirements are followed to protect customer data. 8. Act as an ambassador for the brand and the business leading by example.People Management:1. Provide coaching based support in matters related to associate performance and behavior. 2. Direct support working with the HR shared service team for the hiring process. 3. Ensure disciplinary requirements are carried out in accordance with AGI and governmental requirements.

To maximize revenue by effectively promoting and providing honest recommendation on additional services or products, highlighting their unique features and the advantages offered to our service center customers. This also helps boost revenue for the service department and enhances overall business profitability. Serves as a liaison between customers and the service department and act as a brand ambassador. Efficiently relaying vehicle issues and repair time frames to customers and conveying customer concerns to the service department. Demonstrates exceptional customer service abilities and a keen emphasis optimizing post-sale revenue by emphasizing supplementary services and client retention to improve the overall customer experience.Strategic- Meeting and greeting customers: Serves as initial point of contact for customers when they arrive at the service department. Offers a warm welcome for customers, promptly address any issues they may have, and maintain clear and effective communication throughout the service process. -Emphasizes the importance of providing exceptional customer service, offering personalized recommendations, and fostering strong customer relationships to ensure customer loyalty and retention -Schedule customer appointments manage service department's schedule efficiently to ensure that all customers are serviced in a timely manner. -Suggests necessary maintenance and part replacement, explains the benefits of the proposed services, responds to client inquiries, decides on estimation, discount, advises customer on make model to spend, where viable, and repair and service estimates . -Inform the customer about the tasks that need to be completed and ensure their approval before proceeding with the vehicle testing. Clearly state the total cost in the quotes  and get customers buy in before moving forward with the repair process.Operational- -Fill the 'T' Card with all details of Jobs to be carried out with the repairing estimate and fix delivery date by considering the availability of spare parts in the Stores and Manpower in the Control Room respectively. -Ensure all the repairs are carried out as per Job Card before committed delivery time. Intimating and taking prior approval from the customer for any repair not discussed earlier. -Streamlining communication between customers and technicians. Having a streamlined and effective communication process between customers and technicians. Ensures that customer concerns and service requests are properly conveyed and that information about repairs and service updates is promptly shared with customers. -Work closely with the Parts advisor to ensure the availability of necessary spare parts and efficiently coordinate the work to streamline the process, resulting in accurate timelines for servicing and repair.People Management- Managing customer complaints, escalation, feedback and updates customer data ensuring correct information and service history is maintained

Help customers throughout the full car-buying process.Log every sales inquiry into the system and follow up regularly.Make sure customers have a smooth and satisfying buying experience.Work closely with your manager to achieve sales and profit targets.Guide customers through finance, insurance, and registration processes.Make sure full payment is received before releasing the car.Keep the showroom and displays neat and organized.Follow health, safety, and legal standards at all times.Use the dealer management system to track leads and activities.Support colleagues and collaborate to meet team goals.

Greet all customers warmly when they visit the showroom.Guide them to the right person or department (sales/service).Help collect and update customer contact details.Follow up with customers from marketing campaigns and social media.Make cold calls to potential clients to promote the brand.Share product information with customers when sales executives are not available.Arrange and coordinate test drives (join the customer if needed).Support various admin tasks for the dealership.Take customer feedback or complaints and share them with the right team.Keep the reception area neat and professional.Always maintain a friendly and professional appearance.

Lead the team of Housekeeping Assistants and ensure daily housekeeping operations run smoothly and that guests are satisfiedTrain Housekeeping Assistants on cleaning and maintenance tasks Check rooms and common areas (including stairways) for cleanliness to see that cleaning is adequate, supplies in the room are as per the standard and need for immediate repairs are reportedSchedule shifts and arrange replacements in case of absenceRespond to guests complaints and special requestsParticipate in large cleaning projects as requiredCheck and order cleaning supplies Ensure that all housekeeping machines and equipment are properly handled and maintained

Responsible for leasing residential units (apartments, villas, townhouses). Attracting suitable tenant prospects for the vacant units under the designated portfolio. Maintaining that company guidelines & SOP are followed in terms of fulfilling the KYC parameters(financial/legal).Achieving targeted occupancy & revenue. Effective management of Leads , ensuring they have been contacted within the set KPI and increase conversion percentage.Market awareness of all properties surrounding the geographical areas in which AGP have their residential portfolio- Market info related to properties, pricing, offerings, quality of projects.

Maintain accurate records of spare parts and consumables inventory.Receive, verify, and record incoming parts (LPO to GRN).Identify cost-effective sources and verify pricing with suppliers.Support urgent spare parts requests and coordinate with workshop supervisors.Monitor stock levels and manage reordering to prevent shortages.Assist in controlling procurement expenses and coordinating with used parts buyers.

Conduct thorough diagnostic tests on vehicles to identify mechanical and electrical issues efficiently.Utilize advanced diagnostic equipment and software to analyze results and recommend appropriate solutions.Collaborate with technicians and service advisors to provide clear communication regarding vehicle conditions and necessary repairs.Support the training of junior staff and apprentices, sharing knowledge and best practices in diagnostic procedures. PARTS ASSISTANTManage and organize parts inventory, ensuring optimal stock levels to support timely repairs and maintenance.Assist in sourcing and ordering specialized parts from suppliers while tracking delivery times to minimize downtime.Maintain accurate records of diagnostics, repairs, and parts used for quality assurance and compliance purposes.Excel knowledge is mandatory

To drive profitable growth in the elevator service sales sector by developing strong relationships, securing new contracts, and exceeding sales targets for service offerings. This role plays a key part in maximizing customer retention and revenue generation for the company's service department.Strategic:Develop and execute strategic sales plans to expand the service sales portfolio. Identify new business opportunities within the Facilities Management (FM) sector, existing customer base, and contractor networks. Analyze market trends and competitor activity to develop competitive service packages.Operational:Build and maintain strong relationships with FM companies, building owners, contractors, and vertical transportation consultants. Identify customer needs and recommend appropriate service solutions (e.g., preventative maintenance contracts, modernization projects). Prepare compelling proposals and quotations with competitive pricing and terms. Oversee the order booking process and ensure smooth project handoff to the service team.People ManagementBeing Customer oriented person, coordinate with internal stakeholders to meet the customer requirements. Should go extra mile to meet commitments. Coordinate with site team for material delivery from technicians to contractors.Product / Process ImprovementStrategically position the products fit for customer requirement Feedback to the manufacturer for product upgrades as per customer requirement Provide suggestion to business about the market challenges.

The Parts Manager plays a pivotal role in overseeing the procurement, inventory management, and distribution of parts within the organization. The primary purpose is to ensure the availability of high-quality parts, maintain efficient inventory control, and contribute to the overall success of the organization by optimizing parts-related processes.Strategic:Proactively manage EXEED parts ordering and inventory on a monthly basis. Implement effective inventory management strategies to minimize shortages and excess stock. Manage emergency ordering and VOR (vehicle off road) ordering to time bound requirements. Ensure all back order and emergency orders are managed to fulfilment within the service centers requirements of customer vehicles. Ensure orders are financially reconciled at month end to meet EXEED financial processes and compliance. Supervise and lead a team, providing training and fostering a collaborative working environment Maintain accurate records of inventory, orders, and returns. Implement and monitor quality control measures for incoming parts and outgoing parts. Collaborate and manage monthly P&L and forecasting models. Interact with customers to understand their parts needs and provide exceptional service. Conduct by annual stock counts to ensure stock accuracy.Operational:Oversee day-to-day operations of the parts department. Utilize computerized inventory management systems for tracking and reporting. Implement manual controls and monitoring. Ensure compliance with relevant regulations and standards. Ensure all SOP and SLA are adhered to within the business. Identify and implement process improvements for increased efficiency.People Management:• Lead and supervise a team of parts department staff. • Provide ongoing training and development opportunities. • Foster a positive and collaborative working environment.Process Improvement:

The purpose of this role is to maintain employee records and process employee requests in line with the policy and processes while maintaining internal customer service standards.Regular Inspection of Vehicle and drivers and ensures the quality is maintained set by the Transport Authority.Conduct regular field trips to inspect the different taxi stations and ensures their compliance with quality guidelines.Conduct regular field checkup for Black Trips and appropriate action against the violated drivers.Investigate and action on Drivers in violation.Ensure the implementation of quality guidelines mandated by Transport Authority and activities of quality control are in line with overall organization objectives.Assist Drivers on site with any issues (Vehicle / Customer complaints) and guide them appropriately.Prepare reports, ensuring they are compiled as per the policies and procedures of the department.

Responsible to repair, install, replace and service different Taxi systems and equipment required in all vehicles, to support smooth taxi operations.Support the installation process of taximeters and roof lights for new vehicles received from the Fleet department.Ensure taximeters are in working condition by conducting extensive testing and calibrating procedures to receive approvals from Transport Authority.Carry out work instructions accurately to promptly address and repair inoperative devices.Receive and handle reports from Drivers regarding malfunctioning equipment.Calibrate all taximeters on a regular basis to ensure accuracy and proper functionality.

The role holder is responsible for overseeing all vehicle service related issues and, overseeing the repairs and maintenance of vehicles with an aim to maximize the utilization of the fleet.Timely Vehicle delivery to Drivers.Ensuring the parts replacement and quality of work before delivery. Monitoring the spare parts warranty before replacement. Real Time System Records of Vehicle maintained. Directs repair and maintenance of vehicles using in-house mechanic staff or thru outsourcing to approved vendors, as appropriate.Monitors drivers for negligence of required vehicle services and reports to management if further action is required.Audits all service invoices by verifying the parts and labor rates associated with the service performed on the vehicle.Maintains accurate records of all fleet and equipment repairs and maintenance.

Ensure the seamless and efficient management of the Food Hall (Flayva) Dispatch area maintaining operational excellence and delivering exceptional service. Supervising third-party staff to uphold performance standards, managing the Master KDS system to streamline order processing, and coordinating with key aggregators such as Talabat, Deliveroo, Noon, and Careem to ensure smooth delivery operations.Liaising with tenants to optimize the delivery process, overseeing service providers to ensure compliance with the food hall's ( Flayva) standards, and managing the recording and distribution of Flayva-branded consumables. Ensures strict adherence to all food safety and handling regulations throughout the dispatch process, safeguarding the highest standards of hygiene and compliance. Conducting regular checks on dispatch equipment and systems to ensure functionality and regulatory compliance. Maintaining an organized dispatch area at all times, preventing riders from crowding mall entrances, and ensuring they remain within the designated dispatch area to enhance the overall customer experience.

The key accountabilities of a Customer Service Executive typically revolve around ensuring smooth and efficient call center operations, managing teams, and delivering excellent customer service.1. Customer interaction2. Inbound calls/ outbound calls3. Maintain the customer feedback4. Customer engagement and satisfaction5. Empathy and active listening6. Call Handling and quality assurance7. Customer service excellence8. Process improvement9. Data analysis and reporting10. Escalation management11. Responsible for inbound and outbound calls and emails12. Knowledge base and resources

The achievement of targeted retail vehicle sales and profitability including finance and insurance accessories.Customer Relationship1. To fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand. 2. Record and manage each enquiry in dealer management system, demonstrating proactive follow up. 3. To ensure the customer transaction is seamless, meeting the customer expectations of experience within the timely manner. 4. Understanding of key performance indicators, given from the line manager. 5. Support the line manager to maximize the profitability of each sale. Administration 1. Responsibly follow the documented sales process, complying to company and legal requirements. 2. Support the customer in the understanding of the process and requirements to fulfil the purchase of a new vehicle. 3. Support the line manager to maintain the sales operations to the desired standards in display and presentation. 4. Adhere to all HSSE standards.Operational1. Follow the direction of the line manager during the sales process. 2. Follow the guidelines and process ensuring cleared funds of cash or finance prior to vehicle release, and trade-in facility. 3. Follow the guidelines of vehicle registration, in line with each Emirate requirements. 4. Ability to represent and deliver professional customer experience at all times.Process Improvement1. Acurately, record each customer lead and enquiry. 2. Manage the dealer management system with timely follow up, with commentary. 3. Comply with security process, of all monies and vehicle assets.

The sales and service administrator will support the process of vehicle preparation, vehicle display, and vehicle sale to delivery. Ensure all work orders are closed creating the final invoice for payment or credit function for services pre-paid such as service contracts for the service division. Ensure the process is followed correctly in line with the policies outlined by AG Auto Trading, complying to any legal obligations. The Officer will also analyze data in sales journey and service journey; extrapolate data of customer CSI and NPS survey from D365 and external vendor CRM support in order to produce periodic reports for the Business.1. Administrate the preparation of new vehicles through the dealer management system. 2. Ensure all sales vehicle documentation is followed correctly to invoice and in the correct location system with correct location. 3. Administrate the process, vehicle booking for inspection and preparation. To liaise with the sales and service team with progress update and invoice confirmation. 4. Administrate the process of vehicle movement, preparation for sale and display at location. This includes bodyshop or separate service locations. 5. Administrate the process of sales after booking. Guide the sales team in process, compliance to AG Auto policies and legal requirements. 6. Administrate the registration and vehicle management of demonstrators and courtesy vehicles. De-registering at point of purchase order.

To provide excellent customer service and handle financial transactions with accuracy and efficiency. By performing these duties, the cashier helps to ensure customer satisfaction and maintain the financial integrity of the service center.- Ensuring the safe custody of assets of the company. Verifying the accuracy of invoices and ensuring that payments are properly recorded and accounted for. Maintaining accurate records of all transactions and ensuring that all financial information is kept confidential.- Keeping financial records up to date: The cashier is in charge of keeping thorough records of all transactions and daily cash balances. This includes making sure that all records are current and well-organized, as well as reconciling cash and credit card transactions at the end of each day.- In order to ensure that all financial transactions are secure and accurately recorded, the cashier must adhere to proper cash handling procedures. This entails keeping a safe cash drawer, ensuring the legitimacy of the currency (including coins and bills), and making sure that all records are safely stored and guarded.Operational:- Receiving and processing payments from customers for new and trade-in car, as well as service and maintenance work. - Ensuring safe custody of VCC of all vehicles, Release Gate Pass for Vehicles after account clearance - Processing payments for purchases and services using petty cash, credit cards, or checks. - Reconciling cash and credit card transactions at the end of each day. - Maintaining accurate records of transactions and daily cash balances. Submission of petty cash report back office team for petty cash reimbursement. - Answering customer inquiries about pricing and services offered. Providing information to back office team as required. - Following proper cash handling procedures and maintaining a secure cash drawer. - Supporting finance officer in coordinating with Bank and Insurance company.- Communicating with customers about their payments, receipts, and any outstanding balances. - Resolving customer complaints or issues related to financial transactions, and escalating issues to management as necessary. - Working collaboratively with team members - Providing feedback to management

Serve as the first point of contact, welcoming visitors with a professional demeanor and providing them with accurate information about the organization.Manage multi-line phone systems, efficiently directing calls and taking messages to ensure seamless communication within the office.Handle incoming and outgoing correspondence, including emails and packages, ensuring timely delivery and appropriate responses.Maintain an organized filing system, both electronic and physical, to ensure easy retrieval of documents when needed.Coordinate appointments and meetings, managing schedules for executives and ensuring all necessary resources are prepared in advance.Monitor office supplies and place orders as necessary, ensuring that the office is always stocked with essential materials for daily operations.Support various administrative tasks, such as data entry, expense reporting, and maintaining databases, to enhance office productivity.Uphold confidentiality and data protection protocols, safeguarding sensitive information and maintaining the trust of clients and colleagues.

The role is responsible in overseeing skilled mechanics and electricians & service station workers for one emirate. The role will independently supervise the workshop operations and liaise with the service advisors, parts department and technicians report on a day to day progress. The role is in charge of the scheduling, and workshop loading to ensure a smooth flow of the workshop as per ISO-QSE integrated management system & SOP to optimize the usage of manpower, deliver required productivity and achieve the assigned target .- Receive Job Orders for service and repair jobs from Service Advisors - Manage loading and - Provide a detailed explanation and technical justification for additional repairs with cost Estimates in addition to obtain approval from customer. - Able to make every effort to resolve customer complaints and ensure that the customer has positive ownership experience. - Raise material requisition for approved additional parts, follow up ordered parts and keep advisors informed. - Ensure adequate number of vehicles received (service order opened) and achieve budgeted target on revenue. - Should have flair for selling value added services, tyres, accessories etc.- Responsible to achieve set target productive efficiency for the month. - Responsible in ensuring workshop productivity is maximized - Regularly monitor service orders (WIP) and ensure timely billing. - Responsible for the vehicle's ready turnaround time. -Responsible to achieve fix right first time target ( FIRFT)- Responsible in ensuring Technician's Skills are developed for cross-functionality - Ensure all the direct subordinates are updated of their daily or weekly performance - Responsible in coaching and educating technicians on how to improve their performance & achieve KPI's

Manage executive's calendar and schedule appointments, meetings, and travel arrangements.Prepare documents, reports, and presentations for executive meetings.Coordinate and communicate with internal and external stakeholders on behalf of the executive.Maintain confidentiality of executive information and sensitive documents.Manage office operations and oversee administrative staff.Organize and maintain files and records for the executive.Manage expenses and budget for the executive's office.Serve as a liaison between the executive and other departments or organizations.Provide general administrative support to the executive and assist with special projects.