Operational tasks engagement - ensure efficient and smooth daily business processes aligning with the organization’s strategic goals.Develop and possess a deep understanding and extensive knowledge of the company’s processes and products or services to be able to fulfill management’s expectations and goals. Developing and executing operational strategies aligned with company objectives, including budget management, resource allocation, and performance metrics Defining a clear vision and mission statement for the handling of the business Conducting a SWOT analysis, identifying target markets, analysing customer trends, setting measurable goals to optimizing operations, and continuously monitoring performance through key performance indicators Able to consider different perspectives, alternative outcomes or varying strategies to make sound decisions on the job. Identifying and implementing operational improvements through data analysis, workflow optimization, and lean methodologies to enhance efficiency and productivityOperations managers must be able to anticipate issues that can affect successful outcomes and approach challenges with creative solutions that help teams meet objectives Having ability to interpret input and information that are necessary for making decisions about business processes. Managing and motivating operational teams, including hiring, training, performance evaluation, and coaching to foster a high-performing culture Have strong skills in delegating tasks, organizing and maintaining employee schedules and conducting evaluations and employee assessments. Have strong ability to discern pertinent information and analyse how different factors can affect the success of your business's operations. Overseeing quality control measures across all operations to ensure products and services meet customer expectations and industry standards Conducting a set of proactive processes implemented in a food and beverage establishment to ensure consistent, high-quality service to customers, encompassing aspects like staff training, order accuracy, attentiveness, cleanliness, and timely delivery. Ensuring adherence to all relevant legal, regulatory, and safety standards within operational activities. Conducting Area Supervisor’s responsibilities with stronger skills and deliver execellent results Collaborating cross-functionally with other departments like sales, marketing, and finance to align operational strategies with overall business goals.

Work closely with Marketing Director and Digital Marketing Manager to develop marketing strategy and plan for CPG’s portfolio to drive business growth and meet business goals with a focus on offline marketing and PR initiatives.Determine marketing priorities and develop relevant measurement metrics based on business goals and objectives.Plan and implement marketing campaigns for promotions, product launches and new shop openings with a focus on offline marketing initiatives that are aligned and integrated with the digital marketing initiatives.Plan, lead and implement PR strategy including influencer marketing for CPG and CPG portfolio. Build, maintain and manage key Media and KOL relationships for brand building and business growth.Agency and vendor sourcing and management - Marketing budget management and ROI analysisWork closely with the Marketing Director and Digital Marketing Manager and other departments to understand business needs and help the organization be creative, efficient, and effective around marketing efforts.Consumer journey enhancement and customer relationship and database management - Industry and competitive research and analysisDrive brand and campaign storytelling with media and KOL including messaging crafting, media pitching and KOL content collaboration briefing and management.Lead offline event planning, management, and execution to ensure quality agency deliverables and executions including media and consumer-facing events.Stay up to date with marketing trends and technologies to ensure the company’s marketing efficiency.