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Confidential Company

Confidential Company

Posted 4 days ago

Own the design, development, and maintenance of our .NET microservices (authentication, booking, payments, consultations..etc) Lead a refactoring effort on existing services reducing oversized classes, improving separation of concerns within a Clean Architecture layout, and paying down technical debt safely Harden security: per-service JWT signing keys, secrets management via AWS Secrets Manager / SSM, auth flow correctness, and remediation of findings from a recent security audit Design and evolve data models with Entity Framework Core and SQL Server, including migrations Build and maintain integrations: payment gateways (Stripe, PayPal), real-time video , push notifications, and inter-service APIs Grow automated test coverage (unit and integration) and strengthen the GitHub Actions CI/CD pipelines Operate services on AWS (App Runner, RDS, S3, SQS) deployments, observability, and incident response Collaborate with the frontend (React) and mobile (Flutter) teams on API contracts What we're looking for Required 4+ years of backend engineering, with strong C# and .NET (.NET 8 / 9 / 10) Deep ASP.NET Core experience, including Minimal APIs Strong Entity Framework Core and SQL Server schema design, migrations, query performance JWT-based authentication / authorization, ideally across multiple services Hands-on AWS App Runner (or ECS / containers), RDS, S3, SQS, Secrets Manager Experience with microservices and a layered / Clean Architecture approach Comfortable writing automated tests and working with CI/CD pipelines Solid understanding of application security fundamentals

Posted 4 days ago

Key Responsibilities:Supervise and lead a team of CX agents across voice, chat, and email channels, running daily briefings and performance check-ins.Coach and develop agents based on Quality Assurance (QA) findings and KPI gaps to drive continuous performance improvement.Handle senior-level escalations and resolve complex customer issues requiring advanced judgment and conflict resolution.Monitor real-time queue performance and dynamically adjust agent coverage to meet service level demands.Track team-level performance metrics including SLA adherence, CSAT, Average Handle Time (AHT), and First Contact Resolution (FCR).Escalate operational blockers to the CX Manager with proactive, proposed solutions to maintain workflow efficiency.Coordinate with cross-functional teams including Sales, Mortgage, and Property Management to resolve complex, multi-department cases.Conduct weekly QA reviews on a defined sample of agent interactions to identify failure points and feed them into SOP updates.Ensure data and process compliance across the team, enforcing communication scripts, data capture standards, and proper escalation paths.Support the onboarding of new hires to ensure seamless training and integration into the CX team.Build and maintain team trackers using Google Sheets or Excel, leveraging formulas and dashboards to monitor KPIs and surface data trends.Identify and report on pattern-based issues such as repeat complaints or product friction and submit regular data for weekly and monthly CX reviews.3 to 5 years in customer service or contact center operationsAt least 1 year in a team lead or supervisory roleStrong Arabic and English communication, written and verbalProficiency in CRM/Ticketing tools such as Salesforce, Zendesk, or equivalentHands-on experience with Google Sheets, Google Workspace, or Microsoft Office SuiteAbility to build reports, trackers, and performance dashboards independently

Posted 4 days ago

Send Distribution service level report to Distribution managers on daily basis regarding everyday deliveries.Compiling and drafting distribution overtime Summary & submit to HR department.Prepare all the delivery notes according to customer request.Prepare diesel reconciliation report.Prepare trip sheets and Gate pass for the delivered items and give to Drivers along with Delivery Notes.Printing customer LPOS on regular basis.Send emails to concerned departments in case of stock adding.Follow ups of all missing delivery notes which are not received from customer after signing.Attach 3 Copies of LPO’s along with Delivery notes and hand over to accounts department for invoicingReceive customer calls in case of any query, and send to concerned department for their immediate solutionUpdating diesel consumption Report on daily basis.Conducting Driver Assessment test.Preparing & Submitting KPI for Distribution operations every month to Distribution in charge.Conducting Belhasa Training for distribution Staff to renew Civil Defense cards.Prepare diesel reconciliation report.Follow up with HR department for distribution agendas like employee’s replacements, Annual leave & other concern issues.Updating UAE Tank wise report on every month.Preparing jebel Ali free zone delivery documents.Admin related work.Prepare trip sheets and Gate pass for the delivered items and give to Drivers along with Delivery Notes.Making of Manual delivery notes and confirm in system after receiving manual delivery note signed copies.Sending or receiving Transfer request form and to other branches.Preparation of PSR and send to branches along with the requirements of cylinders services.Attending walking customer on daily basis.

Posted 4 days ago

Obtain quotations for the PR’s risen from Sales Dept. & from other branches.Compare and manage quotes in terms of the specifications.Sourcing of new vendors in addition to existing suppliers.Prepare & secure required signature/ approval on quotations from concerned dept in compliance with quality, accuracy and original terms & conditions of PR’s.Obtain freight charges from shipping companies for overseas orders to reduce the shipping/purchase cost submitted by our suppliers.Negotiate with suppliers/vendors on prices and for better payment terms.Issue Purchase orders & forward to suppliers. Co-ordinate and follow up with them for deliveries.Co-ordinate with shipping agent to get the import orders clearance from port.All imports applicable municipality/regulatory permits & duty exemptions to be processed on time as per requirement.Co-ordinate with storekeeper for the deliveries and to ensure all deliveries are against orders or official confirmations only.Update end users on the delivery of the products either to Plant site or other EIGC locations respectively.Review & verify cost incurred to a particular shipment from overseas suppliers based on GRN & forward to accounts dept.Receipt of invoices and hand over to accounts dept. after confirmation of GRN/Job completionEnsure to take corrective action of any non-conformance raise against order delivery by stores.Prepare weekly/monthly procurement reports and submit on time to HOD.Vendor’s qualification & evaluation to be done as per procurement process requirement.Ensure all supplier agreements/contracts are in place, reviewed timely and supplies to be arranged accordingly.Ensure all procurement data & details are saved appropriately and retractable.

Posted 4 days ago

Role Overview: We are seeking a seasoned and commercially sharp Contracts Manager to lead the full lifecycle of contractual relationships across the organization — protecting the company's interests, ensuring compliance, and driving value across supplier, vendor, and business-partner agreements. The ideal candidate has proven experience managing multi-brand contract portfolios within the automotive, spare parts, or related sectors.Key Responsibilities: Tender ManagementLead and manage end-to-end tender processes, including preparation, submission, evaluation, and award across all business lines.Develop and maintain tender documentation, RFP/RFQ templates, and evaluation frameworks aligned with company procurement standards.Coordinate cross-functional input from technical, finance, and operations teams to produce competitive and compliant tender submissions.Monitor tender pipelines, track deadlines, and ensure timely responses to government and private sector tenders.Analyze tender outcomes and conduct post-bid reviews to improve future submissions and competitive positioning.Compliance & RiskReview, negotiate, and manage a broad range of commercial contracts, working alongside the legal team for complex or high-risk agreements.Identify and flag contractual risks, liabilities, and obligations; escalate critical issues to senior leadership or the legal team as required.Maintain a comprehensive contracts repository, ensuring all agreements are properly executed, stored, and tracked for renewal or expiry.Ensure all contracts comply with applicable local laws, regulations, and corporate governance frameworks, with support from the legal team where needed.Support dispute resolution processes by coordinating with the legal team and providing relevant contract documentation and commercial context.Supplier & Vendor Contract ManagementManage the full lifecycle of supplier and vendor contracts, covering both service agreements and product supply contracts.Lead commercial negotiations with suppliers, vendors, and service providers to secure favorable terms, pricing, SLAs, and performance guarantees.Conduct regular vendor performance reviews, ensuring contractual obligations are met and value is continuously delivered.Develop and maintain a library of standard contract templates and approval workflows, ensuring consistency and efficiency across all supplier and vendor engagements.Collaborate with procurement and operations to rationalize vendor bases and standardize contract terms across brands and business units.Budget & Cost ManagementMonitor contract spend across all active agreements, ensuring expenditure remains within approved budgets and flagging variances to relevant stakeholders.Identify and track cost-saving opportunities through contract consolidation, renegotiation, and improved commercial terms.Work closely with the finance team to align contract commitments with budget planning cycles and financial forecasts.Provide regular reporting on contracted spend, savings achieved, and upcoming financial obligations across all business units.Business Operations & Multi-Brand ManagementOversee contracts across multiple business entities and brands, ensuring consistency in standards while accommodating brand-specific commercial requirements.Act as the primary contracts point of contact for internal stakeholders across business units, providing guidance on contractual matters and commercial decisions.Develop and enforce company-wide contracts policies, procedures, and governance frameworks.Identify opportunities to consolidate, renegotiate, or streamline contracts to generate cost efficiencies and reduce risk exposure.Produce regular management reporting on contract status, upcoming renewals, risks, and commercial performance.

Posted 4 days ago

Manage and oversee product costing processes within the ERP environment.Develop, maintain, and validate standard costing structures for all products.Analyze raw material, labour, conversion, and overhead costs.Monitor and report manufacturing variances including material usage variances, labor variances, overhead absorption variances, and production efficiency variances.Review and validate Bills of Materials (BOMs), routings, and machine rates.Ensure accurate allocation of manufacturing overheads and factory expenses.Conduct periodic cost reviews and recommend cost optimization opportunities.Work closely with IT, production, and supply chain teams to ensure costing accuracy within the ERP system.Support ERP process improvements related to costing, inventory, production accounting, and reporting.Ensure integrity of master data related to items, cost centres, BOMs, routings, and standard costing structures.Participate actively in ERP enhancement, automation, and digital transformation initiatives.Lead annual budgeting and forecasting exercises for manufacturing & trading operations.Prepare factory-wise and product-wise profitability analysis.Support monthly MIS reporting and management presentations.Monitor budget utilization and highlight key deviations with actionable recommendations.Support inventory valuation and stock reconciliation processes.Coordinate with operations and stores teams on inventory controls and cycle counts.Ensure compliance with accounting standards and internal control requirements.Assist in improving operational KPIs and productivity measurements.Work closely with production, procurement, supply chain, and commercial teams.Provide financial insights to support pricing, product mix, and operational decisions.Support management in identifying profitability improvement opportunities.

Posted 5 days ago

What can you expect in a HR Generalist role with TaskUs: As HR Generalist you will be an integral part of the HR team assisting with Employee Relations and special projects. You will support the Cairo site and report to the HR. Manger Responsibilities: Respond to employees and other teams on HR legal matters Develop, review, and update company policies to ensure compliance with current laws Work closely with our legal team to address HR legal issues and support ongoing projects Develop human resources solutions by collecting and analyzing information and recommending courses of action. Improves manager and employee performance and experience by identifying problems and evaluating potential solutions. Oversees and completes special projects to include setting timelines, coordinating with appropriate parties. conducting research, developing and organizing information, and fulfilling transactions. Prepares reports by collecting, analyzing, and summarizing data and trends. Ensure compliance with local legal requirements by maintaining awareness of existing and new legislation including anticipating, enforcing, and advising management on needed actions. Ensure all new hires are properly onboarded with a focus on a ridiculously good new hire experience. Review and file new hire paperwork in collaboration with our payroll and legal vendor. Administer our Employee Satisfaction Survey. Address any employee relations, employee concerns, and/or disciplinary or performance issues as they arise. Update/revise employment policies and procedures as required by law or necessary for the business. Maintain a positive culture by managing the day to day office tasks as needed. Assist in the payroll process. Assist in the offboarding/onboarding. Issue any administrative Government related certificate, office or business-related documents in alignment with the Egyptian Law. Qualifications: Demonstrated interest in legal matters and enthusiasm for tasks related to legal and employment law Bachelor s degree in Human Resources, Business Administration, Finance OR equivalent work experience. 2+ years of direct experience; hourly population and/or call center experience highly preferred. Strong ability to multitask, extremely detail-oriented, great communication skills and a TaskUs attitude. Background in the BPO industry will be considered as a plus. Experience with HRIS systems, Reporting, HR practices/Procedures, Benefits and Compensation will be considered also a plus. Great level of English. Knowledge of Egyptian employment law.

Posted 5 days ago

Send Distribution service level report to Distribution managers on daily basis regarding everyday deliveries.Compiling and drafting distribution overtime Summary & submit to HR department.Prepare all the delivery notes according to customer request.Prepare diesel reconciliation report.Prepare trip sheets and Gate pass for the delivered items and give to Drivers along with Delivery Notes.Printing customer LPOS on regular basis.Send emails to concerned departments in case of stock adding.Follow ups of all missing delivery notes which are not received from customer after signing.Attach 3 Copies of LPO’s along with Delivery notes and hand over to accounts department for invoicingReceive customer calls in case of any query, and send to concerned department for their immediate solutionUpdating diesel consumption Report on daily basis.Conducting Driver Assessment test.Preparing & Submitting KPI for Distribution operations every month to Distribution in charge.Conducting Belhasa Training for distribution Staff to renew Civil Defense cards.Prepare diesel reconciliation report.Follow up with HR department for distribution agendas like employee’s replacements, Annual leave & other concern issues.Updating UAE Tank wise report on every month.Preparing jebel Ali free zone delivery documents.Admin related work.Prepare trip sheets and Gate pass for the delivered items and give to Drivers along with Delivery Notes.Making of Manual delivery notes and confirm in system after receiving manual delivery note signed copies.Sending or receiving Transfer request form and to other branches.Preparation of PSR and send to branches along with the requirements of cylinders services.Attending walking customer on daily basis.

Posted 5 days ago