Manage a portfolio of 250–300 existing clients, ensuring consistent engagement and satisfaction.Drive cross-selling and upselling across services such as business setup, accounting, tax, and visas.Actively generate new leads and support overall business growth targets. Build and nurture long-term client relationships.Handle customer queries and complaints with professionalism and promptness.Coordinate with internal teams to ensure seamless service delivery.Develop and implement sales strategies to maximize revenue and client retention.Develop and implement sales strategies to maximize revenue and client retention.

Building long-term relationships with key clients.Addressing Client concerns and complaints.Creating sales plans to generate revenueGetting in Touch with Existing Clients.Responsible for handling a portfolio of 250- 300 clientsResponsible to retain existing clients and bring new business from existing portfolio and generate referral leads.

Key ResponsibilitiesClient Interaction & SupportServe as the initial contact for all clients, establishing a positive and professional first impression.Respond promptly to client calls and emails, addressing their questions and concerns within designated timelines.Client Communication & Follow-upsConduct daily follow-ups through calls, emails, or WhatsApp with clients on their ongoing projects, ensuring transparency and timely updates.Update client interaction and project status in the company’s CRM or relevant software without fail.Order Processing & Actionable Follow-upsAct on new order forms received from the team, ensuring immediate processing and alignment with client expectations.Actively participate in client strategic planning processes, contributing to tailored solutions and service strategies.Report Compilation & MaintenanceCompile and maintain client-specific reports for performance tracking, project milestones, and service outcomes.Regularly update client portfolios to reflect current project statuses and other pertinent information.Portfolio ManagementOversee a client portfolio of approximately 70-80 clients, maintaining strong professional relationships and delivering a high level of customer service.

Job Title: Admin AssistantLocation: Dubai, Media CityJob Description:We are seeking a skilled and proactive Relationship Officer to manage partner relationships and oversee outsourced document processing tasks. This role is ideal for a female candidate with strong administrative experience, particularly in document tracking, issue resolution, and quality assurance. The selected individual will play a crucial role in facilitating efficient workflows and maintaining smooth partner communication. Candidates ready for immediate joining are encouraged to apply.Key Responsibilities:Partner Relationship Management: Build and maintain strong relationships with partners involved in outsourced jobs, ensuring efficient collaboration and communication.Document Tracking & Follow-Up: Implement a structured system to monitor document processing, proactively following up to ensure timely task completion.Issue Resolution: Serve as a liaison between internal teams and partners to address and resolve issues swiftly, aligning with company standards.Quality Assurance: Regularly review processed documents to ensure accuracy and compliance, collaborating with teams to improve workflows.Administrative Support: Manage calendar, prepare daily reports, and organize documentation related to outsourced tasks.

Identify and develop new business opportunities and partnerships to drive revenue growth.Build and maintain relationships with clients, understanding their business needs and proposing solutions.Conduct market research and analysis to identify trends and opportunities in the industry.Develop and implement strategic sales plans to achieve targets and objectives.Collaborate with internal teams to ensure smooth execution of projects and deliverables.Prepare and deliver presentations and proposals to potential clients.Negotiate and close deals, ensuring favorable terms and conditions for the company.Stay updated with industry trends and developments to identify potential business opportunities.Track and report on sales performance, providing regular updates to management.Contribute to the overall growth and success of the company by actively participating in business development strategies and initiatives.

Lead generationCold callingMonthly Meetings CoordinationSecretarial Duties-Schedule and send invitations for meetings to the directorsCoordination: Coordinate daily with Salespersons, CM team, CP team, Accounts, and HR to arrange 2-3 meetings per each Director & Chairman .DocumentationClient Coordination: Provide clients with meeting locations or Google links for meetings with Directors as needed.Schedule and coordinate at least one meeting daily to meet the monthly target.Implement strategies and support functions to achieve the set sales targets consistently on a monthly basis.Sales Support DutiesCRM Alerts Management: Review and clear 30 to 40 CRM alerts for Directors daily.Lead Notifications: Inform Directors of new leads and ensure prompt follow-up.Proposal Preparation: Prepare 2 to 3 proposals for business setup inquiries.Compliance and Agreements: Conduct compliance checks and draft service agreements for business setup.Authorization Coordination: Coordinate with third parties or partners for authorization letters and relevant details.New Order Form (NOF) Preparation:Daily CRM Updates

Develop and maintain strong relationships with clients to ensure satisfaction and retention.Serve as the main point of contact for clients, addressing any questions or concerns they may have.Identify opportunities to upsell or cross-sell additional products or services to clients.Collaborate with internal teams to ensure prompt and accurate delivery of client requests or projects.Monitor client satisfaction and proactively address any issues or concerns to maintain high levels of customer loyalty.