Job Description About the Job: The role holder will be responsible for handling the hotels direct contracts through our extranet. Responsibilities: Loading the new hotels static contracts, renews and promotions Loading hotels policies (Allocation, release, cancellation, children policy, etc.) Update the extranet inventory based on the stop/open sale situation Communicate with other teams regarding special request, support and rates breakdowns. Profile Requirements: Excellent command of English Min. 1 year experience in loading hotel rates/contents

About the Company:Almosafer (part of Seera Group) Saudi Arabia s Leading Travel CompanyElevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group s 40+ years of expertise, Almosafer supports Saudi Arabia s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.About the Job :The role holder will be responsible for handling the Air Fulfillment processes.Responsibilities :• Ticket issuance for Failed bookings processed online.• Understand types of commission and deals and apply it to all relevant bookings.• Effectively evaluate all online orders and adhere to the fraud checks and the process inline.• Responding and prioritizing all email correspondence. Being customer oriented.• Working on the GDS to process refunds and amendments.• Queue management. The purpose is to remove unproductive segments and foresee any flight disruptions.• Re-accommodating customers on schedule changes alternatives/failures.• Effective reporting of all bookings and assist in accounting and reconciliation of orders.• Maintain high quality standards and adhere to the process at all times, limiting any errors.Profile Requirements :• GDS preferred not a mandate.• Bilingual.• Team player and committed.• Experienced professional preferred.Being you @ Almosafer :At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.

About The Job :The role holder will be responsible for handling the Financial Process in the Group.Responsibilities :• Processing, and billing of revenue-generating events.• Reconciliation of sales data between front end systems and SAP ERP on a regular basis.• Audit of sales orders to ensure orders are comprehensive and compliant with internal processes.• Assists in implementing all initiatives aimed at minimizing revenue leakage in order to ensure an effective revenue assurance process for the SBU in coordination with the Financial Control Department.• Validates and ensures that product/services prices on the billing systems are in sync with the marketing price list.• Evaluate and analyze opportunities to revise the revenue process and its implications on other interrelated aspects of funding and budgeting.• Makes recommendations on process improvements and preventive control.• Analyses the SBU revenue leakages and develops processes aimed at preventing revenue leakages based on profiles, trends, and patterns of previous revenue leakages.• Prepares monthly and annual revenue assurance reports to identify the areas of revenue leakages and the corrective actions with its recovered revenue.• Cooperate with Corporate Finance with regard to Corporate Controls compliance.• Maintain documentation for audit purposes.Profile Requirements :• Bachelor s degree in Finance/Accounting or related degree.• At least one year of experience in the accounting field.• A tourism background is preferred.• SAP or any ERP experience is a must.• intermediate understanding of the tourism/hospitality landscape in the region.• Strong relationship management skills.• Strong negotiation skills.• Strong quantitative and analytical skills.• Good ability to manage teams.• Fluent in written and spoken English.

About the Job :As a Retail Customer Care Agent, you will be responsible for assisting customers through multiplecommunication channels, including voice (phone) and non-voice (email, chat, ...) interactions. Your primary goal is to provide exceptional support related to After-sales booking flights, hotels, and othertravel-related services, ensuring a satisfying customer experience.Responsibilities :Provide assistance to customers regarding their flight, hotel bookings, and related travel services in the after sales part.Handle queries, complaints, and requests via phone, email, chat, and other channels.Assist customers with modifying reservations for flights, hotels, and associated services.Maintain a professional and positive attitude while interacting with customers.Engage with customers to enhance their experience, ensuring satisfaction and loyalty.Accurately record and maintain customer information, including booking details and communicationhistory, in the customer relationship management (CRM) system.Ensure compliance with data protection policies.Work closely with other departments to provide end-to-end solutions for customers.Assist colleagues during peak periods or high workloads.Profile Requirements:Maximum Age 32 Years old.V.Good up to Excellent command of English. GDS experience is a plus (Amadeus / Galileo).Tourism background.CS experience is preferred.Grads only are welcome to apply.Interpersonal skills.Communication skills.Customer service orientated.Active listening skills.Problem-solving skills.Negotiation skills.

About the Job :The role holder will be responsible for handling the hotels direct contracts through our extranetResponsibilities :Loading the new hotels static contracts, renews and promotionsLoading hotels policies (Allocation, release, cancellation, children policy, etc..Update the extranet inventory based on the stop/open sale situation Communicate with other teams regarding special request, support and rates breakdowns.Profile Requirements :Excellent command of EnglishMin. 1 year experience in loading hotel rates/contents

Almosafer (part of Seera Group)Saudi Arabia s Leading Travel CompanyElevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing SeeraGroup s 40+ years of expertise, Almosafer supports Saudi Arabia s vision as a national champion fortourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2Cand B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset,and travel advisory.About the Job :As a Retail Customer Care Agent, you will be responsible for assisting customers through multiplecommunication channels, including voice (phone) and non-voice (email, chat, ...) interactions. Yourprimary goal is to provide exceptional support related to After-sales booking flights, hotels, and othertravel-related services, ensuring a satisfying customer experience.Responsibilities :Provide assistance to customers regarding their flight, hotel bookings, and related travel services in theafter sales part.Handle queries, complaints, and requests via phone, email, chat, and other channels.Assist customers with modifying reservations for flights, hotels, and associated services.Maintain a professional and positive attitude while interacting with customers.Engage with customers to enhance their experience, ensuring satisfaction and loyalty.Accurately record and maintain customer information, including booking details and communicationhistory, in the customer relationship management (CRM) system.Ensure compliance with data protection policies.Work closely with other departments to provide end-to-end solutions for customers.Assist colleagues during peak periods or high workloads.Profile Requirements:Maximum Age 32 Years old.V.Good up to Excellent command of English.GDS experience is a plus (Amadeus / Galileo).Tourism background.CS experience is preferred.Grads only are welcome to apply.Interpersonal skills.Communication skills.Customer service orientated.Active listening skills.Problem-solving skills.Negotiation skills.

Almosafer (part of Seera Group)Saudi Arabia s Leading Travel CompanyElevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing SeeraGroup s 40+ years of expertise, Almosafer supports Saudi Arabia s vision as a national champion fortourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2Cand B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset,and travel advisory.About the Job:The role holder will be responsible for managing customer inquiries and requests across various socialmedia channels, including Facebook, X (formerly Twitter), Instagram, Google Business, the App Store,Play Store, and WhatsApp.Responsibilities:Focus on customer satisfaction by collaborating with colleagues across departments to fulfill customerrequests.Maintain up-to-date knowledge of company products, services, and policies to accurately addresscustomer inquiries.Escalate complex or unresolved customer issues to the appropriate department or supervisor whennecessary.Proactively identify opportunities to improve the customer experience.Utilize the following platforms: (Communication platforms - CRM - Bookings Hub - Google Workspace -GDS - Other booking portals).Deliver clear, brand-aligned feedback to customers.Adhere to work instructions, including shifts, time off, and off-board activities.Achieve targeted KPIs: (Quality of Service - AHT (Average Handling Time) - FCR (First Contact Resolution)- C-Sat (Customer Satisfaction - Other relevant metrics).Profile Requirements:Maximum age: 35 years.Minimum B2 English proficiency level.Effective communication skills.Customer-centric approach.Typing speed and accuracy are essential.Call center experience is a plus.Travel experience (flights, hotels) is an advantage.Flexibility to work in shifts, including weekends and holidays if required.Ability to handle high-volume customer interactions and multitask efficiently.

About the Job :The role holder will be responsible for handling the hotels direct contracts through our extranetResponsibilities :Loading the new hotels static contracts, renews and promotionsLoading hotels policies (Allocation, release, cancellation, children policy, etc..Update the extranet inventory based on the stop/open sale situation Communicate with other teams regarding special request, support and rates breakdowns.Profile Requirements :Excellent command of EnglishMin. 1 year experience in loading hotel rates/contents

About the Job :The role holder will be responsible for enhancing customer experience through working offline with good experience, excellent communication skills, paying attention to details, responsibility and availability (as our work sometimes requires to be available 24 h), have the knowledge and connections regarding hotels and resorts.Responsibilities :Quick respond to any request.End to End Client quotation preparation.Liaison with suppliers.Make sure the payment is completed and recorded.Make sure to get the confirmation letter from the vendor.Make sure all travelers take the right benefits and confirmed activities in the quotations and everything is in its place for the clients.update the supplier sheet if there are any new updates.Profile Requirements :Language skills.Teamwork skills.Enthusiasm and dedication.Adaptivity and flexibility (especially for working hours).Problem solving.

About the Job :The role holder is responsible for handling facility requests , messengers between all departments.Responsibilities :handling and Distributing all buffet materials request.handling buffet and housekeeping inventory.handling external mission for all departments (Messenger to banks and government services).Profile Requirements :Proven administrative experience.Comfortable handling confidential information.Strong time-management skills and multitasking ability.Age range 25-30 year.

About the Job :The role holder will be responsible for handling the hotels direct contracts through our extranetResponsibilities :Loading the new hotels static contracts, renews and promotionsLoading hotels policies (Allocation, release, cancellation, children policy, etc..Update the extranet inventory based on the stop/open sale situation Communicate with other teams regarding special request, support and rates breakdowns.Profile Requirements :Excellent command of EnglishMin. 1 year experience in loading hotel rates/contentsBeing you @ Almosafer :At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We donot discriminate based on any characteristic and follow fair employment practices regardingcitizenship and immigration status. Join our inclusive work environment

About the Job :The role holder is responsible for handling all enquiries from B2B & B2C clients & Providing accurateQuotation, Confirmation, Reconfirmation for all online & offline bookings Amendment and Cancelation.Responsibilities :Duty to perform. The duties of an agent depends primarily on the contract of agency, if there is one.Sells and coordinates accommodations, transportation, tours and activities.Duty of Obedience and Loyalty.Dealing with customer queries and complaints by providing exceptional customer care, first callresolution and the highest quality of customer service. Problem Solving, with a process improvementmindset.Able to work under pressure, with a sense of urgency while maintaining a professional rapport andmulti-task, accepting and adapting to change quickly and professionally.Ability to positively influence team and peers.Learning agility and ability to act on constructive feedback.Profile Requirements :Bachelor s degree.A minimum of 1-2 years of hotel reservation experience.Prior experience in same profile.Sound knowledge of regional services sector and market.Excellent knowledge of MS Office.Communication skills.Planning and Organizing skills.Fluent written and spoken English essential.Fluent written and spoken Arabic added advantage.