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SANDRA AND CO
Service Management Analyst
Job Title: Service Management AnalystJob Summary:The Service Management Analyst is responsible for supporting the delivery of Enterprise Technology services to the organization. This includes monitoring the Enterprise Technology Service Desk to ensure high-quality services and timely issue resolution.Job Specific Responsibilities: Assist in testing organization Service Desk system upgrades and process updates Support the design, delivery, and improvement of system processes Support the integration of 3rd party support tools Help build and maintain documentation, knowledgebase articles, and support resources to reduce the number of ticketsUnderstand the technical solution, interfaces, and data flows between enterprise toolsProvide general support, administration, and maintenance of the enterprise tools with a focus on the Service Desk platformMonitor the health, usage, and compliance of enterprise toolsAssist in creating and configuring business rules and notificationsHelp develop and produce accurate Service Delivery reports and DashboardsAssist in maintaining CMDBSupport Asset Management procurement and disposalSupport Change Management processesMonitor customer satisfaction surveysWork closely with colleagues in the Enterprise Technology and Cyber function and various departments within organization to ensure appropriate support and collaboration exist to achieve organizational objectives.Assist with IT Procurement activityJob Requirements:Minimum Education LevelMust have at least one related Certification: ITILv3 or v4 (Foundation or Intermediate)Desirable Requirements:Bachelor’s degree (or equivalent) in Computer Engineering, Computer Science, Information Technology, Information Systems or related fieldExperience maintaining a Configuration Management Database (CMDB)Minimum experience levelMinimum of 2 years of practical experience in IT Service ManagementStrong communication skills with different layers of the organizationAdjusting to changing priorities with good time management skillsExperience in managing third party suppliersExcellent written and verbal communication skillsDeveloped previous experience with ITSM toolsDeveloped experience in managing 3rd party support activities and staff
Posted a day ago
Opening for Arabic hostess- Dubai -Candidate should be in UAE
Managing bookings, either in person, over the phone, or onlineProviding waiting times to customers who are not pre-bookedCreating an appropriate atmosphere for guests that’s in line with the restaurant branding Providing a point of contact for customer feedback and helping to resolve any customer issuesEnsuring cleanliness and hygiene standards are met in the front of house areaAssisting with the opening and closing of the restaurantLearning the food and beverage menu
Posted 14 days ago
Any time
Experience level
On-site/remote
Job type
Golden Spark Graphics
Waiter And Waitress
ASTUDIO
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HR Manager_Coffee Distributor (Dubai) - Client of HireQuest