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SANDRA AND CO

SANDRA AND CO

General and specialized tasks-Design all user requests for backgrounds and imagesAnd models and logos.-Maintaining the process of updating all news items on the home page and information on the central display systems in the unit.-Covering all events including photography and design for all requirements Effectiveness.-Production of all audio and visual media in the unit.-Implementing all types of document imaging of all sizes.-Design, prepare and print all brochures.-Commitment to use and participate in the design of all standard templates And update it.-Enter daily business through the system and receive and maintain orders By system.-Contact the central administration of the equipment and multimedia departments-The department concerns with updates, problems or obstacles.-Maintaining and following up on department requests regarding devices, inks and malfunctions. and others.Examples of some operational performance indicators-Number of requests completed by the employee in the system.-The speed of completion in updating all news items on the home page and information on the central display systems in the unit.-Number of participations in the coverage of the required events in the system-The ability to produce audio and visual media.-Number of imaging types and variety of requests completed in the system.-Number of completed design, printing and brochure preparation requests In the system.-Number of contributions to design and update templates.-Percentage of daily work completed and requests on the system.-Percentage of ability to communicate with central management of departments Equipment and multimedia.-Number of requests and reports completed regarding multimedia department requirements.QualificationsMinimum qualificationsBachelor’s degree in Media or Graphic Design or equivalent in a similar field.Diploma in Media or Graphic Design or equivalent in a similar field.ExperienceBachelor's degree with no experience.Diploma + 2 years of practical experience in the same field.

Posted 6 months ago

Job Title: Service Management AnalystJob Summary:The Service Management Analyst is responsible for supporting the delivery of Enterprise Technology services to the organization. This includes monitoring the Enterprise Technology Service Desk to ensure high-quality services and timely issue resolution.Job Specific Responsibilities: Assist in testing organization Service Desk system upgrades and process updates Support the design, delivery, and improvement of system processes Support the integration of 3rd party support tools Help build and maintain documentation, knowledgebase articles, and support resources to reduce the number of ticketsUnderstand the technical solution, interfaces, and data flows between enterprise toolsProvide general support, administration, and maintenance of the enterprise tools with a focus on the Service Desk platformMonitor the health, usage, and compliance of enterprise toolsAssist in creating and configuring business rules and notificationsHelp develop and produce accurate Service Delivery reports and DashboardsAssist in maintaining CMDBSupport Asset Management procurement and disposalSupport Change Management processesMonitor customer satisfaction surveysWork closely with colleagues in the Enterprise Technology and Cyber function and various departments within organization to ensure appropriate support and collaboration exist to achieve organizational objectives.Assist with IT Procurement activityJob Requirements:Minimum Education LevelMust have at least one related Certification: ITILv3 or v4 (Foundation or Intermediate)Desirable Requirements:Bachelor’s degree (or equivalent) in Computer Engineering, Computer Science, Information Technology, Information Systems or related fieldExperience maintaining a Configuration Management Database (CMDB)Minimum experience levelMinimum of 2 years of practical experience in IT Service ManagementStrong communication skills with different layers of the organizationAdjusting to changing priorities with good time management skillsExperience in managing third party suppliersExcellent written and verbal communication skillsDeveloped previous experience with ITSM toolsDeveloped experience in managing 3rd party support activities and staff

Posted 6 months ago