Develop and deliver engaging training modules specifically for Urdu-speaking content moderators to enhance their communication skills.Conduct regular assessments and provide constructive feedback to agents to track their performance and identify areas for improvement.Utilize role-playing during training sessions.Create training materials that resonate with the cultural nuances of Urdu speakers to ensure relatability and effectiveness.Collaborate with team leaders and managers to understand specific training needs and tailor programs accordingly.Monitor industry trends and best practices to continuously update training content and methodologies.Facilitate onboarding programs for new hires, ensuring they are well-acquainted with company policies and procedures.

Communicate with and support Quality Manager, Operations Manager, Supervisors, leads, and employees to share insights, troubleshooting and improvement strategies.Participate and contribute to company projects and developmental meetings.Coach agents on a daily, weekly and monthly basis to Quality improvementConduct Supervisor Interaction AuditsConduct Process and Agent Level Interaction MonitoringEnsure consistent application of the quality process/system.Attend and/Facilitate Client Calibration or monitoring sessions.Job Requirements:Superior written and verbal communication skills and presentation skills.Must have proficiency with various classic software applications programs including Microsoft Word, MS Excel, MS PowerPoint, MS OutlookTeam-orientedAbility to manage and develop a team across multiple sites, virtual team experienceSelf-motivatedPerformance-orientedExcellent oral and written communication skills, in EnglishAbility to build rapport and work effectively with all levels of management and clients.Excellent communication and organizational skillsUnderstand and comply with all company and departmental rules and regulations, policies and procedures

Oversee and supervise a team of agents. Attend required training session for new information and training updates. Acquire and transfer to the team the knowledge of all tools and associated workflow processes Assist in developing and streamlining procedures Coach, motivate, reward, counsel and assist with disciplinary actions as necessary Provide quality service to both internal and external customers – on and off-line.Job Requirements: An assertive, well-organized self-starter with demonstrated supervisory experience Management experience in customer service (or sales or on-line retail where relevant) desirable A proactive thinker with the ability to anticipate and identify customer needs and decisively solve problems A detail-oriented professional with exceptional written and verbal communication skills Ability Redirect and coach for improvement, and gauge user ability and modify delivery accordingly Demonstrate professional customer service skills: solutions mindset, helping nature, passion for customer service

Assist Arabic-speaking customers by addressing inquiries and resolving issues promptly, ensuring high satisfaction levels.Provide detailed product information, features, and benefits to customers, enhancing their purchasing experience.Handle order processing and tracking, ensuring timely updates to customers on their orders.Collaborate with other departments to resolve complex customer issues, ensuring a seamless customer experience.Stay updated on product knowledge and industry trends to effectively assist customers with relevant information.

Address customer inquiries and complaints promptly, ensuring a seamless experience that fosters loyalty.Utilize CRM software to track interactions and resolutions, maintaining accurate and comprehensive records.Collaborate with cross-functional teams to escalate complex issues, ensuring timely solutions for customers.Manage high-volume calls and emails while maintaining professionalism and composure under pressure.Foster a positive team environment by sharing insights and supporting colleagues in achieving service goals.

We are hiring for CONTENT MODERATORS here at Teleperformance, for one of the biggest social media platforms!.Requirements:•Languages: Urdu and Pashto is a plus•Work Location: Dubai - UAE•Experience: No experience required•Candidate must be inside the UAEMonitor and review user-generated content to ensure it meets the platform's guidelines and policies.Remove or flag inappropriate, offensive, or harmful content to maintain a safe and positive online environment.Respond to user inquiries and requests related to content moderation.Stay updated on industry trends and best practices in content moderation.Conduct regular audits and quality checks to ensure accuracy and effectiveness of content moderation.

We are hiring for CONTENT MODERATORS here at Teleperformance,for one of the biggest social media platforms!.Requirements:•Languages: Urdu and Pashto is a plus•Work Location: Dubai - UAE•Experience: Minimum 1 year experience in content moderation •Candidate must be inside the UAEMonitor and review user-generated content to ensure it meets the platform's guidelines and policies.Remove or flag inappropriate, offensive, or harmful content to maintain a safe and positive online environment.Respond to user inquiries and requests related to content moderation.Stay updated on industry trends and best practices in content moderation.Conduct regular audits and quality checks to ensure accuracy and effectiveness of content moderation.

We are hiring for Customer Service Representatives here at Teleperformance!Schedule: 6 days per weekSalary: 4,000 - 6,000 AEDLocation: Dubai, UAELanguages: Arabic & English Nationality: ComorosProvide excellent customer service by responding to customer inquiries and resolving issues in a timely manner.Maintain a positive and professional attitude when interacting with customers.Listen attentively to customer concerns and address them effectively.Record and document customer interactions and transactions accurately.Collaborate with team members to improve customer service processes.

We are hiring for Team Leaders here at Teleperformance!Schedule: 6 days per weekLocation: Dubai, UAELead a team of customer service representatives to deliver exceptional customer service and ensure customer satisfaction.Monitor and evaluate team performance, providing feedback and coaching to drive continuous improvement.Develop and implement customer service policies and procedures to optimize efficiency and effectiveness.Handle escalated customer inquiries and complaints, resolving issues in a timely and satisfactory manner.Collaborate with other departments to coordinate and streamline customer service processes and ensure seamless customer experiences.

We are hiring for Quality Analysts here at Teleperformance!Schedule: 6 days per weekLocation: Dubai, UAEMonitor and evaluate call center agents' performance to ensure adherence to quality standards and customer satisfaction.Conduct quality audits, analyze data, and identify areas for improvement.Provide feedback and coaching to agents on their performance, including recommendations for improvement.Develop and implement quality assurance processes and procedures.Collaborate with call center supervisors and managers to address performance issues and develop action plans.