1) Responsible for tracking and analyzing important reports to determine where high performance can be achieved in manpower planning and execution at the respective site

2) Responsible to use reports such as utilization, on leave, absenteeism, sick, exception, altar, employee performance, AR, supervisor weekly reports, allocation, additional business trend, accidents reports and department metrics to determine trends and variances and identify areas in which positive changes can be made.

3) Plan optimal efficiencies by managing deployment as per roster for all categories.

4) Service recovery plans in case of any operational disruptions to ensure high level of safety performance.

5) Forecast and resolve problems arising such as deployment shortages, late reporting of staff, disruptions to normal operations, accidents, and incidents by liaising with relevant internal / external stakeholders in a timely manner

6) Ensure that that the services are provided to client and in compliance of SLA.

7) Increase the effectiveness and efficiency of operations through improvements to each function as well as coordination and communication between internal/external stakeholders

8) Proactively seek opportunities, leveraging relationship with stakeholders, to define & deliver reports to improve revenue and reduce cost.

9) Identify opportunities for continuous improvement of systems, processes and practices and reports to Department Management

10) Develop a complete monthly summary highlighting key milestone, areas of development and support with recommendations. 1

1) Conduct spot audit on conformance with Standard Operating Procedures (SOPs), Customer Services and KPIs to ensure continuous improvement of processes

12) Investigate operational issues and complaints, conduct all operational investigations related to the site, initiate the required corrective action and provide a report to the Department and Management

13) Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner restoring client confidence.

14) Update and maintain records in appropriate systems, and provide to client or internal departments by analyzing it periodically with correct reports and statistics.

15) Forecast the manpower requirement and adhoc businesses and secure the business 16) Minute all the formal meetings with the client.

17) Understand and implement the company safety policies and procedures as described in the Dulsco integrated management system.

18) Will be accountable and responsible for duties as described in the HSE roles and responsibilities document of IMS.