Job Type
Full-time
Work Type
On-Site
Location
Abu Dhabi, UAE
Experience
1 - 3 years
- Manage inbound and outbound calls professionally, ensuring customer queries are addressed efficiently.
- Document all interactions meticulously in the CRM system to maintain accurate customer records.
- Identify and escalate issues that require further attention, ensuring prompt resolution.
- Provide detailed product and service information, empowering customers to make informed decisions.
- Utilize strong problem-solving skills to handle complaints and provide effective solutions.
- Maintain a high level of product knowledge to answer customer inquiries confidently and accurately.
- Achieve individual and team performance targets, contributing to the overall success of the call center.
- Foster a positive relationship with customers, aiming for high satisfaction and loyalty.
- Collaborate with team members to share insights and best practices, enhancing team performance.
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