Job Type
Full-time
Work Type
On-Site
Location
Dubai, UAE
Experience
1 - 6 years
- Customer Service and Compliance:Understand and meet customer needs with personalized solutions.
Ensure full compliance with Law No. (6) of 2019 on Jointly Owned Property in Dubai.
Maintain high personal hygiene and grooming standards. - Community Management:Maintain updated homeowner and occupant data in ECM Direct.
Promote community spirit and resident engagement.
Conduct daily inspections and audits of community facilities and common areas. - Service and Vendor Management:Review and ensure service levels are maintained.
Manage vendors and contractors, ensuring statutory requirements are met.
Organize daily meetings with service providers for site management. - Crisis and Issue Resolution:Manage crises and emergencies, coordinating with authorities and escalating as needed.
Investigate and resolve issues raised by homeowners, residents, and service providers.
Respond promptly to service requests and emergencies. - Financial and Procurement Management:Assist in budgeting, reviewing costs, and exercising cost-saving strategies.
Review, negotiate, and process procurement requirements and invoices.
Pursue recovery of outstanding community service fees. - Reporting and Communication:Prepare scheduled and ad-hoc reports for Owners Committees and Management.
Provide updates to customers via various communication channels.
Ensure complaints are resolved within agreed timelines and maintain high customer satisfaction