Tele-Sales and Tele-Marketing

• Act as the primary point of contact for visitors regarding show-related information.
• Call visitors and exhibitors to verify or update contact details in the CRM system.
• Perform database cleansing activities to ensure accurate and updated records.

Information and Tool Utilization

• Research relevant information using various tools.
• Record outcomes of phone conversations, schedule follow-up actions, and log details in the CRM system.
• Generate improvement reports based on feedback from phone interactions, submitting them to direct line managers to enhance exhibition services.
• Reconcile data following uploads into the CRM system.