Job Summary: The Functional Consultant (MS Dynamics) will be instrumental in working with an external implementation partner to ensure that MS Dynamics solutions specifically Business Central and CRM are tailored to meet the organizational needs. This role involves collaborating with stakeholders, overseeing system customizations, and ensuring effective deployment and integration.

Key Responsibilities:

• Collaboration with Implementation Partner:

Act as the primary liaison between the company and the external implementation partner.

Coordinate with the implementation team to ensure that MS Dynamics Business Central and CRM are customized according to the business requirements.

• Requirements Gathering and Analysis:

Engage with business stakeholders to understand their needs and gather detailed requirements for system customization.

Translate business requirements into functional specifications and work closely with the implementation partner to develop solutions.

• Solution Customization:

Oversee the customization of MS Dynamics Business Central and CRM to ensure alignment with company processes and objectives.

Review and approve system configurations, workflows, and custom developments proposed by the implementation partner.

• System Integration and Testing:

Ensure seamless integration of MS Dynamics solutions with existing business systems and processes.

Develop and execute test plans to validate system functionality and performance.

Identify and resolve any issues or discrepancies during the customization and testing phases.

• Training and Support:

Develop and deliver training sessions for end-users to ensure effective use of the customized MS Dynamics solutions.

Create and maintain user documentation and training materials.

Provide ongoing support to address any user issues or system-related queries.

• Project Management:

Monitor project progress, timelines, and deliverables to ensure successful implementation.

Communicate regularly with stakeholders and the implementation partner to provide updates and manage expectations.

Identify and mitigate risks to ensure project success.