Design and implement new network solutions and/or improving the efficiency of current LAN, WAN networks.
Collaborate with cross-functional teams to ensure efficient IT operations and resolve complex technical issues.
Perform regular system maintenance tasks, including software updates, patches, and security protocols.
Analyze system performance and recommend improvements to optimize efficiency.
Stay up to date with industry trends, technologies, and best practices in IT support.
Ensure data security and privacy measures are in place and followed.
Install, configure, and maintain computer systems, software, and hardware components including Firewall, HPE Servers, Switches, Printers, PABX, Structured cabling, Access point and CCTV.
Maximizing network performance through ongoing monitoring and troubleshooting.
Provide technical assistance to end-users by diagnosing and resolving software, hardware, and network issues.
Respond to client/user inquiries and provide timely solutions or workarounds.
Troubleshoot and resolve technical problems related to operating systems, applications, and peripherals.
Provide training and guidance to end-users on software applications and IT best practices.
Setting up E-mail in Microsoft Office 365 for new users.
Meeting with clients to diagnose software, networking, or hardware issues.
Providing technical support on-site or via remote-access systems.
Repairing hardware malfunctions, software issues, and networking problems.
Track and manage work records and Compile job reports.
Desired Candidate Profile
Requirements and skills
Minimum requirement is a Bachelor of Science degree in Computer Science or its equivalent.
A minimum of 5 years of experience in a similar field is required.
Good understanding of Networking Protocols and modern technologies.
Language proficiency in both English and Hindi is mandatory.
Proven work experience in roles such as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar positions.
A strong grasp of network infrastructure and network hardware is essential.
Excellent analytical and problem-solving skills are necessary.
Reliability and flexibility are important traits when required.
Ability to implement, administer, and troubleshoot network infrastructure devices, including Firewalls, Switches, PABX, and Wireless Access Points/Controllers.
Familiarity with application transport and network infrastructure protocols.
Prior experience in an EPC Company is advantageous.
