Job Title - Key Accounts Manager

Reporting to Head of Key Accounts

Role Purpose

This role is responsible for retaining and growing current customer revenue streams by nurturing
customer relationships and inter-dependencies. The Key Accounts Manager will ensure that
trust is built with allocated key customers to generate KEEP and GROW potential (upselling and
cross-selling) across all service lines. Works closely with Head of Key Accounts to safeguard
customer satisfaction and timely and effective problem resolution. This role requires a
proactive relationship manager, able to build customer trust and understanding to optimise
account management and sales potential.

Key Responsibilities

• Adhere to the sales and commercial policies and procedures.

• Track market trends through active use of social media and customer intelligence. Use
this understanding to drive customer loyalty and account growth across the UAE.
• Research clients via LinkedIn, newsfeeds and CRM to identify and pursue account
opportunities (cross-sell or upsell), including tenders.

• Create customer mapping (Key Account Management plans) and a ‘retain and grow’

strategy for each account.

• Build and maintain a strong personal pipeline and coordinate the targeting strategy

necessary to maintain your pipeline health.

• Plan account management activities (customer facing and online) to maximise

productivity and account growth potential.

• Achieve high conversion rates (>30%) against opportunities for growth – ensuring that

profit targets are applied in accordance with policy.

• Proactively track contract status and apply pre-emptive measures to ensure that

accounts are retained.

• Meet or exceed your KEEP and GROW targets. Meet monthly performance targets

(financial and MSCs) – as agreed with the Head of Key Accounts.

• Support the compilation and submission of KAM team reports as directed.

Requirements

• English fluency

• Accomplished computer skills
• Microsoft Office expertise
• UAE Driving license

• (Must have own car/transport)