Administrative Support: Manage the HOD’s daily administrative tasks, including prioritizing emails, scheduling, travel arrangements, and correspondence to ensure operational efficiency.
Report Preparation: Consolidate, summarize, and generate reports and documents for HOD review and decision-making. Follow up with departments for requested information.
Document Review: Screen and prioritize documents for HOD endorsement or approval, ensuring compliance with company policies and DOA.
Event Organization: Arrange team workshops, gatherings, and team-building activities for the department.
Meeting Coordination: Prepare and organize documentation for internal and external meetings, ensuring pre- and post-meeting actions are completed.
Communications Management: Serve as the liaison for all communications with internal teams and external stakeholders.
Event Support: Provide administrative assistance for HOD events, including agendas, attendee lists, speeches, marketing activities, and follow-ups.
PR and Media Coordination: Review press releases and public relations communications, suggesting amendments where necessary.
Issue Resolution: Address business inquiries and complaints, coordinating with relevant departments for timely resolutions.
Board & Committee Management: Organize board and committee meetings, including attendance tracking, action plans, and minutes documentation.
KPI Tracking: Collaborate with department heads to monitor and report quarterly updates on departmental KPIs.
Database Maintenance: Manage and regularly update the HOD’s contact database and related information.
Process Improvement: Work with the Business Excellence team to enhance procedures, ensuring data accuracy and strong internal controls.
