We are looking for a dedicated and customer-oriented Service Advisor to join our team in the Aftersales department. This role is crucial in representing our brand and maintaining customer relations to ensure an engaged Aftersales customer journey, leading to revenue achievement and customer retention.

What you will do:

• Build long-term relationships with customers to ensure customer retention and loyalty.
• Actively engage with customers through consultation on their needs and service requirements, ensuring the vehicle is fixed right the first time.
• Coordinate with the Production Team to provide timely progress updates to customers and maintain the on-time delivery commitment.
• Provide detailed explanations of all work performed and associated costs at the time of vehicle delivery.
• Effectively manage customer complaints to satisfactory closure, sustaining and improving Customer Service Value and Net Promoter Scores.
• Ensure compliance with all Standard Operating Procedures, company policies, and distributor programs to maintain consistency in the customer experience.

About the team:

You will be part of a collaborative and supportive team that prioritizes customer orientation, integrity, responsibility, cultural sensitivity, teamwork, and excellent communication. Our team is committed to delivering top-tier service and ensuring high customer satisfaction across every interaction.