Job Summary:

The Technical Support Engineer is responsible for providing high-quality technical support to staff members.

Essential Duties and Responsibilities:

• Provide first-level technical support to staff face-to-face or remotely using appropriate remote support and communication tools.

• Provide technical support for physical and virtual classrooms, various external and internal events conducted virtually and physically, including requirements collection, preparation, testing, and support.

• Regularly maintain the hardware/software inventory.

• Regular monitoring and maintenance of audio and video systems, including regular checking of systems' health and executing corrective actions when necessary.

• Provide hardware and software support for desktop computers and other end-user devices like printers and scanners.

• Perform assigned tasks as part of special projects such as working with other team members to determine and meet business needs, completing individual deliverables, contributing to overall project objectives, and documenting whenever applicable.

• Perform end-user testing of various applications and systems as required to detect software defects and inconsistencies. Communicate and track the test results, errors, or bugs with other AIT sections.

• Timely and proper logging, follow-up, and closure of technical support tickets.

• Report any information security incidents or suspicious behaviours.

• Adhere to internal and local information security and relevant health and safety laws, regulations, policies, and procedures.