Jobs in E-commerce companies, UAE

We are hiring for Customer Service Representatives here at Teleperformance!Schedule: 6 days per weekSalary: 4,000 - 6,000 AEDLocation: Dubai, UAELanguages: Arabic & English Nationality: ComorosProvide excellent customer service by responding to customer inquiries and resolving issues in a timely manner.Maintain a positive and professional attitude when interacting with customers.Listen attentively to customer concerns and address them effectively.Record and document customer interactions and transactions accurately.Collaborate with team members to improve customer service processes.

We are hiring for Quality Analysts here at Teleperformance!Schedule: 6 days per weekLocation: Dubai, UAEMonitor and evaluate call center agents' performance to ensure adherence to quality standards and customer satisfaction.Conduct quality audits, analyze data, and identify areas for improvement.Provide feedback and coaching to agents on their performance, including recommendations for improvement.Develop and implement quality assurance processes and procedures.Collaborate with call center supervisors and managers to address performance issues and develop action plans.

We are hiring for Team Leaders here at Teleperformance!Schedule: 6 days per weekLocation: Dubai, UAELead a team of customer service representatives to deliver exceptional customer service and ensure customer satisfaction.Monitor and evaluate team performance, providing feedback and coaching to drive continuous improvement.Develop and implement customer service policies and procedures to optimize efficiency and effectiveness.Handle escalated customer inquiries and complaints, resolving issues in a timely and satisfactory manner.Collaborate with other departments to coordinate and streamline customer service processes and ensure seamless customer experiences.