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Getinz Techno Services Careers

Getinz Techno Services

Getinz Techno Services

Adhere to NSSW standards across all customer touchpoints.Manage and attend to high-profile and major fleet customers.Greet customers promptly and professionally, identifying and understanding their service needs.Conduct a proper vehicle check-in and accurately record customer requirements.Maintain and update the customer database.Reconfirm job requirements, repair details, costs, and delivery timelines, and obtain customer approval.Arrange joint test drives with customers when required.Prepare clear, accurate, and legible job cards and service advice.Monitor and follow up on job progress to ensure timely completion.Inform customers of additional repairs or delays and obtain necessary approvals.Explain warranty coverage and service contract benefits to customers.Promote service contracts and additional service products (upselling).Ensure job cards are closed accurately and within the required timelines.Confirm vehicles are cleaned and ready for delivery as per the promised date and time.Proactively notify customers in advance of any service delays.Handover vehicles by explaining work completed, costs incurred, and ensuring payment is collected.Achieve assigned financial and non-financial targets (labour sales, CSI, RO numbers, service campaign targets, etc.).Build and maintain long-term customer relationships to improve retention.Handle customer complaints with priority and escalate issues to management when required.Respond to customer queries promptly and professionally.Ensure all pending job cards are closed within the stipulated timeframes.

Posted 21 days ago

Adhere to NSSW standards across all customer touchpoints.Manage and attend to high-profile and major fleet customers.Greet customers promptly and professionally, identifying and understanding their service needs.Conduct a proper vehicle check-in and accurately record customer requirements.Maintain and update the customer database.Reconfirm job requirements, repair details, costs, and delivery timelines, and obtain customer approval.Arrange joint test drives with customers when required.Prepare clear, accurate, and legible job cards and service advice.Monitor and follow up on job progress to ensure timely completion.Inform customers of additional repairs or delays and obtain necessary approvals.Explain warranty coverage and service contract benefits to customers.Promote service contracts and additional service products (upselling).Ensure job cards are closed accurately and within the required timelines.Confirm vehicles are cleaned and ready for delivery as per the promised date and time.Proactively notify customers in advance of any service delays.Handover vehicles by explaining work completed, costs incurred, and ensuring payment is collected.Achieve assigned financial and non-financial targets (labour sales, CSI, RO numbers, service campaign targets, etc.).Build and maintain long-term customer relationships to improve retention.Handle customer complaints with priority and escalate issues to management when required.Respond to customer queries promptly and professionally.Ensure all pending job cards are closed within the stipulated timeframes.

Posted 21 days ago

Marketing Campaign Support - Support the marketing team in the execution of seasonal campaigns, product launches, and brand initiatives. - Coordinate campaign elements including creative assets, in-store materials, digital content, influencer activity, and PR support. - Liaise with internal teams (e-commerce, retail, visual merchandising, and buying) to support alignment between marketing actions and commercial priorities. - Track campaign timelines and follow up on deliverables to ensure on-time execution. Brand & Content Support - Assist in creating and publishing content for social media, website, newsletters, and other brand touchpoints. - Ensure consistency in brand tone, visuals, and messaging across all marketing materials. - Support content production activities such as photoshoots, including coordination of samples and logistics. - Contribute to editorial calendars and content briefs under guidance from senior team members. Event & Activation Support - Support the organization of in-store activations, pop-ups, influencer events, and product launches. - Assist with supplier coordination, logistics, and on-site support where required. - Help ensure brand standards and visual guidelines are respected across all activations. Digital & Social Media Marketing - Support the digital marketing team with content scheduling, influencer coordination, and campaign execution. - Track and report basic engagement and performance metrics across social and digital platforms. - Assist with CRM and email marketing campaigns, including content preparation and follow-up reporting. Market Research & Insights - Conduct basic research on fashion and homeware trends, competitors, and customer behavior. - Compile insights and summaries to support campaign planning and creative development. - Assist in identifying relevant partnerships and collaboration opportunities aligned with brand positioning. Reporting & Administration - Support budget tracking, purchase orders, and invoice follow-up in coordination with the finance team. - Assist in preparing post-campaign reports, highlighting key results and learnings. - Maintain organized marketing files, assets, and documentation. - Key Performance Indicators (KPIs) - Timely execution of assigned marketing activities - Quality and consistency of marketing content - Growth in social media engagement and reach - Campaign support effectiveness (traffic, engagement, basic ROI indicators) - Accuracy and timeliness of reporting and administrative tasks - Collaboration and responsiveness with internal stakeholders

Posted 2 months ago

Customer Appointment Generation:· Generate high-quality appointments for Sales and Aftersales functions.· Ensure the quality and professionalism of appointments and calls are maintained.· Meet and exceed qualitative and revenue-generating KPIs.Customer Retention & Satisfaction:· Build a rapport with customers to increase customer retention and lifetime value.· Resolve customer queries promptly to enhance satisfaction and improve company relationships.· Follow customer connect protocols to provide a seamless experience throughout the customer journey.Customer Communication:· Support customers via phone, email, and other channels, ensuring excellent customer service.· Apply effective communication techniques to handle transfers, call backs, holds, interruptions, and unintentional disconnects.· Use active listening and questioning skills to support productive telephone communication.· Ensure proper communication etiquette in all customer interactions.Dealing with Challenging Situations:· Effectively manage job stress and handle difficult customers or angry callers.· Apply appropriate actions to control communications and maintain professionalism.Team Collaboration & Development:· Collaborate with team leaders to identify opportunities for improvement.· Participate in weekly evaluations with the supervisor and quality team to address challenges and implement recommendations.· Display ownership of additional tasks and responsibilities as required.Training & Compliance:· Complete assigned training on time and attend training sessions as required.· Ensure full adherence to company policies and procedures.· Display time flexibility and work within floor shift requirements.Performance & Accountability:· Meet required SLAs and KPIs to ensure success in assigned duties.· Ensure completion of daily, weekly, and monthly performance evaluations as part of the ongoing development.

Posted 4 months ago

Posted 10 months ago

Job Purpose: The Group MIS Manager is responsible for managing the consolidation process across the organization using Oracle’s FCCS system. This includes overseeing the preparation and consolidation of financial statements, ensuring timely and accurate reporting, and ensuring compliance with IFRS requirements. The role involves collaborating with multiple finance teams, improving the consolidation process, and leveraging technology to streamline reporting functions.Job ResponsibilitiesFinancial Consolidation and Reporting· Oversee the monthly and annual financial consolidation processes for actuals, budget and forecast using the FCCS system, ensuring accuracy, compliance, and timely submission of consolidated financial statements.· Ensure the financial reports submitted by the subsidiaries are aligned with IFRS, group accounting policies and corporate guidelines to streamline the reporting and consolidation.· Ensure monthly preparation and submission of Inter Company Reconciliation and MIS Checklist by all the subsidiaries.· Leverage advanced consolidation tools and strive for increased automation to enhance the efficiency and accuracy of financial consolidation processes· Prepare the consolidated balance sheets, income statements, cash flow statements, and other necessary reports and presentation to share with the FP&A team for further analysis.Process Optimization and System Management· Lead the continuous improvement of the financial consolidation process by evaluating and optimizing the use of the FCCS system and associated reporting tools.· Collaborate with IT and finance teams to troubleshoot issues, streamline workflows, and enhance the functionality of the consolidation system.· Implement best practices in data gathering, financial modelling, and reporting to improve the efficiency and accuracy of the consolidation process.· Monitor system integration and ensure proper functioning of data interfaces between FCCS and other financial management systems (e.g., ERP, reporting tools).Financial Reporting· Monitor month-end process execution by the group subsidiaries and accuracy of its reporting· Develop and maintain standard management reporting pack together with Group FP&A, leveraging financial reporting and consolidation tool(s).· Continuously monitor financial performance against forecasts and budgets, identifying trends, variances, and opportunities to improve financial outcomes.· Drive process improvements and enhance the quality and timeliness of financial reporting through automation and data-driven insights.Statutory Reporting· Oversee and coordinate the preparation of statutory accounts for all Group entities, including the accuracy of Corporate Income Tax provision, whilst ensuring strict adherence to IFRS, company law, and corporate accounting policies within established deadlines.· Preparation of statutory consolidated financial statement of the group in compliance with IFRS, company law, and corporate accounting policies.· Act as the primary contact for the external audit process for the consolidated financial statements, ensuring timely and effective communication and compliance with regulatory standards.Balance Sheet Reviews· Lead periodic balance sheet reviews with business units to ensure accuracy, completeness, and compliance with Group accounting policies and relevant standards.· Collaborate closely with business unit finance teams to identify and resolve discrepancies, improve balance sheet management, and maintain consistent financial controls.· Analyze balance sheet components, including assets, liabilities, and equity accounts, to assess financial health, identify risks, and recommend corrective actions where necessary.· Develop and implement standardized review protocols and reporting templates to ensure a consistent approach to balance sheet management across all units.· Provide strategic insights and recommendations to enhance the accuracy and reliability of balance sheet reporting, supporting informed decision-making and risk mitigationAutomation and IT Process Improvement· Lead IT-driven process improvement and automation initiatives related to consolidation, leveraging data-driven solutions to enhance efficiency and data accuracy.· Collaborate with IT and other relevant departments to evaluate, deploy, and optimize ERP systems and other financial technologies to automate workflows, improve reporting accuracy, and reduce manual interventions.

Posted a year ago

About the role:A Fleet Sales Consultant plays a crucial role in managing and expanding the sales of vehicles to corporate clients and businesses.Main Job Functions:To achieve assigned sales target & KPI’s as per set objective by ensuring an agreed mix of models & types.Ensuring efficient Sales Forecast & Reservation management.To retain existing customer by follow-up on regular basis & acquire new prospects and convert to buyers/Customers.Deliver consistent high Customer Service to all the customers.Maintain up to date & accurate database of the customers.Plan in advance day to day sales activities (Visits, Phone calls, emails, etc).Maintain & submit daily activity reports to the Fleet Sales Manager daily.Seek & report important market intelligence relating to competitors/clients that will benefit the company.Complete all company documentation related to the job accurately & on a timely basis.Comply with all company & departmental rules/ regulations relating to the purchasing, registration, insuring & payment of vehicles by customers.To keep all existing and potential customers aware of new models and benefits offered by dealership's range of cars and commercial vehicles.Prospecting:Continuously seek new fleet prospects for Nissan products.Maintain regular contacts with existing customers for additional business.Maintain regular links with the Service dept to identify vehicles of fleet owners that may be due for change & replacement.To keep the Fleet sales manager in loop in case of bulk deals to offer additional support/benefits to customers.Add value to every Sale by promoting Extended Warranty, Insurance, Rust Proofing, Service Contract, Accessories Sales, Etc.Selling Skills:Ensure knowledge of what is important to fleet owners when they purchase vehicles to maintain transparency & try to close the sales by performing complete Sales Process.Have thorough knowledge of product, SOP, credit procedures, F & I, Services, etc.Acquire sufficient knowledge of competitor’s products, specifications & prices to be able to overcome customer objections & preferences.Should be able to Qualify & determine customer’s needs to offer the best possible products.Measurement & Performance:Achievement of targets by controlling discounts given.To commit & fulfil to the KPI’s assigned by the management.Establish a mixed ratio of customers (existing & new) in order to achieve the sales targets.Other Areas:Report to duty on time. Maintain attendance punctuality & Discipline.Adhere to the guidance & instructions of the Fleet Sales Manager on all the official issues.Attend & report to trainings on time.Live AAC Core Values – Integrity, Commitment, and Adding Value & Never being satisfied.Ensure individual compliance to Sales Process i.e. ISO & SOP.

Posted a year ago

A) Strategy Planning & Performance ManagementAdministrator of BSC SPMS Transcendent tool – ensure all Objectives, KPIs, Action Plans and Milestones are uploaded in the system and ensure timely update of all department KPIs and Action Plans.Ensure monthly scheduling of BSC MeetingsEnsure action plan completion reports are recordedDaily update of Market Intelligence Portal and circulation of monthly Market Intelligence NewsletterConsolidation of the annual Business Plan BookBusiness Plan kick-off and roll-out arrangementsEnsure effective execution of the annual BP-BSC AwardsB) Network Planning & New ProjectsQuarterly Facility Audits and Review meetings to monitor the actual situation and ensure that the Manufacturer Standards are met without compromising Customers Convenience & Overall ExperienceDevelop action plans and ensure effective execution of Facility Audit Action PlansDocumentation Management for Network Projects: Ensure contracts with suppliers are prepared in alignment with management directives, signed promptly, and properly maintained.Budget Spend Monitoring: Continuously monitor project expenditures against the allocated budget, escalating any cost increases beyond the approved threshold. Purchase Requests and LPO Administration: Ensure that purchase requests and LPOs are issued to suppliers in a timely manner to facilitate smooth project execution.Supplier Payment Management: Prepare supplier payment certifications and ensure timely release of payments.Management Reporting: Provide top management with comprehensive project reports on a weekly basis.C) Business Excellence Office ManagementManagement of pantry and office suppliesEnsure Business Excellence files are updated in SharePointPurchase requisition management (CEO Office and BE)Support CEO Office for admin purposes

Posted a year ago

Accurately interpret repair orders from the Job Controller and understand customer concerns to initiate the appropriate actions.Perform comprehensive pre-inspections using the standard quality health check sheet to assess vehicle conditions.Execute vehicle repairs and maintenance in compliance with established standards, aiming to complete tasks within the designated standard hours.Utilize diagnostic scan tools effectively to pinpoint vehicle issues and ensure accurate repairs.Maintain workshop productivity by efficiently managing time and resources to meet or exceed expected levels of efficiency and utilization.Coordinate with the parts division through the team leader to procure necessary parts promptly.Communicate with the Team leader regarding any additional repair needs, unnecessary work, or time frame adjustments for completing repairs.Possess the capability to correctly fault find across a broad range of auto repairs, including advanced diagnostics, driveline, engine, and wheel alignment services, adhering to the principle of "Fix it Right First Time."Attend assigned training programs to stay current with automotive technology and enhance professional skills.Implement and maintain workplace organization and cleanliness following the 5S methodology.Follow safety protocols and housekeeping procedures to ensure a safe working environment.Understand and comply with all service repair regulations at federal, state, and local levels.Be willing to work overtime as required by the Team Leader to manage increased workshop workloads.Use protective covers on customer vehicles to safeguard against damage during service.Adhere to a professional dress code and ensure job cards accurately reflect the materials and services provided for each vehicle

Posted a year ago