Job Title: Restaurant SupervisorLocation: Jeddah and Riyadh - Saudi Arabia Department: OperationsReports to: Restaurant Manager / Area ManagerIndustry: Food & Beverage / HospitalityJob PurposeTo ensure the smooth day-to-day operations of the restaurant by leading the floor team, maintaining service quality, and upholding company standards in customer service, hygiene, and performance.Key ResponsibilitiesSupervise restaurant staff and ensure excellent guest experience.Monitor daily operations including opening/closing procedures.Handle customer complaints and resolve issues promptly.Assist with staff training, scheduling, and performance evaluations.Ensure food safety and quality, cleanliness, and hygiene standards are met.Coordinate with kitchen and service teams for efficient flow.Monitor inventory, place supply orders, and control waste.Implement SOPs and assist in audits and internal checks.Support marketing campaigns and in-store promotions.Qualifications & SkillsDiploma or Bachelor's in Hospitality, Business, or related field.3+ years experience in a similar role in a busy F&B outlet.Strong leadership and people management skills.Excellent customer service and communication skills.Knowledge of POS systems and restaurant software.Basic knowledge of food safety standards (HACCP is a plus).Fluency in Arabic and English.Working Hours6 days/week (rotational shifts), including weekends and holidays.

Develop and implement brand strategy, tone of voice, and storytelling across platformsLead integrated campaigns across product launches, events, promotions, and seasonal momentsCollaborate with R&D, Creative, and Digital teams to bring new menu items to lifeConduct market and trend research to identify white space opportunitiesDrive pricing and promotion strategy in collaboration with operationsManage agency partners across creative production and research initiativesBuild feasibility studies and business cases for new channels like Catering, Events, and D2C Website/App and moreLead event partnership strategy (e.g. sports leagues, concerts) and align execution with Trade MarketingSet KPIs, monitor brand performance, and deliver actionable insights and reportingEnsure consistent cross-functional alignment with Product Development, Trade Marketing, Digital, and Operations