We are looking for a highly motivated and detail-oriented Core Colleague to oversee and manage fulfillment operations for our Supermall Project. The ideal candidate will ensure efficient handling of transfers, timely order fulfillment, and excellent customer service.Key ResponsibilitiesStaff Attendance Management: Ensure accurate attendance tracking and staff availability.Transfer Handling: Manage both forward and reverse transfers efficiently.Inventory Management: Conduct cycle counts and put away items in their correct locations.Order Fulfillment: Oversee timely pickup, packing, and dispatch of customer orders.Returns Management: Handle customer returns with accuracy and professionalism.Customer Complaints Resolution: Address complaints raised by the Customer Service (CS) team promptly.Store Maintenance: Maintain a clean and organized workspace in adherence to 5S standards.Process Adherence: Ensure 100% compliance with operational processes and protocols.Performance Indicators (KPIs):KPI Breach: ≤ 0.1%100% adherence to the process100% shipment closure

We are seeking a motivated and detail-oriented Logistics Associate to manage logistics operations for our N45 project darkstore. The ideal candidate will oversee fleet management and ensure operational performance meets established KPIs.Monitor and manage Delivery Associate (DA) attendance.Follow up on late arrivals and absenteeism among DAs.Ensure driver availability and timely dispatch.Handle customer returns efficiently.Address and resolve customer complaints raised by the Customer Support (CS) team.Ensure all cash is deposited in the Cash Deposit Machine (CDM) on the same day.Achieve key performance indicators, including:KPI Breach ≤ 0.3%100% adherence to DA turnout as per planZero Cash-on-Delivery (COD) pendency beyond 2+ days100% shipment closure

Responsibilities:Pack toys securely and neatly for delivery or display.Create attractive gift-wrapping designs for various occasions.Handle wrapping materials like ribbons, bows, and decorative items.Maintain an organized inventory of packaging supplies.Ensure all packages meet quality and safety standards.