HR, Recruitment & Training Jobs in Saudi Arabia

Plan & Execute: Develop camp programs, schedules, and activities.Staff Management: Hire, train, and supervise camp staff.Camper Safety & Well-being: Ensure safety, respond to emergencies, and maintain a safe environment.Parent Communication: Keep parents informed and address their concerns.Budget & Logistics: Manage camp finances and resources.Activity Leadership: Lead games, crafts, sports, and other activities.Discipline & Order: Maintain discipline and enforce camp rules.Positive Environment: Create a fun, inclusive, and supportive atmosphere.Record-Keeping: Maintain necessary documentation (attendance, incidents

The purpose of this position is to lead and drive growth and provide innovative solutions in the emergency services sector, with a particular focus on the Kingdom of Saudi Arabia. This role is critical in building partnerships, delivering tailored solutions, and aligning our offerings with the strategic priorities of emergency services agencies and related organizations in the region.Based in either UAE or KSA, the role will be required to spend a minimum of 3 weeks a month in KSA.The role will be:Generate and win new business and organic growth within the Emergency Services capability within the region.To work with Business Units and Business Development to lead shaping and designing new market facing value propositions.Lead appropriate solutions in bidding with support from wider SMEs.The role reports to the Transport Business Unit Director where Emergency Services contracts are in operation, Serco Middle East.Reason for roleThis role is to generate growth opportunities for the Emergency Services Capability for Serco Middle East.The role reports to the Transport Business Unit Director where Emergency Services contracts are in operation.Other key internal relationships include:· Executive Leadership Team (ELT)· Divisional Management Team (DMT)· Growth & BD Team· Operational Directors· Contract ManagersOther key global relationships include:· Senior Managers of Emergency Planning College - UK, IFTC – UK and Defence Academy – UK+ImpactMain responsibilities:Strategic Business DevelopmentLead, identify, develop, win and close new business opportunities in the emergency services sector across KSA.Lead and deliver against a GBP19m new business ACV target for 2025.Build and maintain strong relationships with government agencies, private sector stakeholders, and international organisations.Lead market analysis and research to identify emerging trends and customer needs in the emergency services domain.Solutions DevelopmentLead and collaborate with internal teams to design and deliver customised solutions for fire services, medical emergencies, disaster management, and other emergency operations.Accountable for ensuring solutions align with the client’s operational goals and meet regulatory and safety standards in KSA.Provide expertise in modern technologies, for enhanced emergency response capabilities.Stakeholder EngagementLead and advocate for Serco at a senior level externally and internally.Represent the company at industry conferences, trade shows, and networking events in KSA and the GCC region.Prepare and deliver presentations and proposals to potential clients, highlighting value propositions.Act as a trusted advisor to clients, offering strategic guidance and insights for their emergency response systems.Project OversightOversee the implementation of projects, ensuring timelines, budgets, and quality standards are met.Work closely with cross-functional teams, including engineering, operations, and procurement, to ensure seamless delivery.Reporting and ComplianceMaintain detailed records of business development activities and provide regular updates to senior management.Ensure compliance with local laws, regulations, and cultural considerations in KSA.

Welding and Fabrication: Perform various welding techniques (MIG, TIG, Stick, or other methods) to join metal parts together according to blueprints and project specifications.Blueprint Interpretation: Read and interpret technical drawings, blueprints, and schematics to determine dimensions, material requirements, and welding specifications.Cutting and Shaping Materials: Use cutting tools, such as saws, torches, and plasma cutters, to prepare materials for welding.Assembly: Assemble fabricated metal parts and structures, ensuring alignment, fit, and overall quality.Quality Control: Inspect welds and fabricated parts to ensure they meet quality standards and comply with safety regulations.Equipment Maintenance: Maintain welding equipment, tools, and machinery in good working condition. Perform routine maintenance and troubleshooting when needed.Safety Compliance: Follow safety procedures and guidelines to ensure a safe work environment, including wearing protective gear and adhering to company safety protocols.Repair Work: Perform repair welding on damaged or defective metal parts or equipment to restore their functionality.

Diagnose, maintain, and repair a variety of Ground Support Equipment and Ground Support Vehicles. Perform routine inspections, preventative maintenance, and troubleshoot complex mechanical issues to ensure optimal performance and reliability of the equipment.Repair and overhaul diesel engines, transmissions, hydraulic systems, electrical components, and other critical systems.Utilize specialized tools and equipment to analyze problems and implement effective solutions.Maintain detailed records of all repairs, services, and parts used to ensure compliance.Collaborate with the engineering team to identify and implement improvements in equipment performance and efficiency.Assist with the installation and commissioning of new equipment as required.Provide technical guidance and support to operators on the safe and efficient use of the machinery.

Installation & Setup: Install, maintain, and repair electrical equipment and systems, including motors, transformers, switches, and control panels.Maintenance & Troubleshooting: Conduct routine inspections and preventive maintenance on electrical systems, identifying and resolving electrical faults, wiring issues, and mechanical malfunctions.Repairs: Diagnose and repair electrical and mechanical failures in equipment, machinery, and control systems to minimize downtime and ensure continuous operation.Blueprints & Schematics: Read and interpret electrical diagrams, blueprints, and manuals to determine the correct installation, operation, and troubleshooting methods.Testing & Calibration: Perform testing and calibration of electrical systems, ensuring they meet required safety standards and specifications.System Modifications: Implement electrical modifications or upgrades to improve system performance and energy efficiency.Safety & Compliance: Adhere to all safety regulations and company policies to maintain a safe work environment and ensure compliance with electrical codes and standards.Equipment Management: Maintain and troubleshoot electrical and mechanical equipment, ensuring all tools and machinery are in good working order.

Welding and Fabrication: Perform various welding techniques (MIG, TIG, Stick, or other methods) to join metal parts together according to blueprints and project specifications.Blueprint Interpretation: Read and interpret technical drawings, blueprints, and schematics to determine dimensions, material requirements, and welding specifications.Cutting and Shaping Materials: Use cutting tools, such as saws, torches, and plasma cutters, to prepare materials for welding.Assembly: Assemble fabricated metal parts and structures, ensuring alignment, fit, and overall quality.Quality Control: Inspect welds and fabricated parts to ensure they meet quality standards and comply with safety regulations.Equipment Maintenance: Maintain welding equipment, tools, and machinery in good working condition. Perform routine maintenance and troubleshooting when needed.Safety Compliance: Follow safety procedures and guidelines to ensure a safe work environment, including wearing protective gear and adhering to company safety protocols.Repair Work: Perform repair welding on damaged or defective metal parts or equipment to restore their functionality.

Installation & Maintenance:Install, maintain, and repair various types of pumps (centrifugal, reciprocating, rotary, etc.)Troubleshoot and diagnose pump malfunctionsPerform preventative maintenance tasks such as inspections, lubrication, and adjustmentsRepair and replace worn or damaged pump components (impellers, seals, bearings)Conduct pump performance tests and analyze dataTroubleshooting & Repair:Identify and resolve pump-related issues, such as cavitation, vibration, and noisePerform emergency repairs to keep operations running smoothlyUtilize diagnostic tools and equipment to pinpoint problemsRecord Keeping:Maintain accurate records of all maintenance activities and repairsPrepare reports on pump performance and equipment conditionSafety & Compliance:Adhere to all safety regulations and proceduresEnsure proper operation and maintenance of equipment to prevent accidentsUse appropriate safety gear and equipment

Installation:Install, maintain, and repair electrical wiring, fixtures, and equipment.Conduct electrical tests and inspections to ensure compliance with safety standards.Assemble, install, and test electrical or electronic assemblies according to specifications and diagrams.Maintenance:Perform preventative maintenance on electrical systems and equipment.Troubleshoot and repair electrical faults in a timely and efficient manner.Diagnose and repair electrical and electronic control systems.Other:Read and interpret blueprints, schematics, and wiring diagrams.Maintain accurate records of work performed.Ensure a safe and clean work environment.

have at least 3 years experience in Control Panels

- Preparing and developing weekly reports based on daily activities input - Supporting the business team in the development and review of the scope of work to include all requirements, timeline, specifications, and deliverables - Supporting the business team in the development and review of the Bill of Quantities and pricing schedule to ensure alignment with the scope of work and requirements - Supporting procurement in tender management (deadlines, job explanation meetings, workshops and site visits ) - Supporting the business team in the development of a robust set of evaluation criteria that aligns with the project goals - Reviewing technical and commercial proposals for completeness and compliance with the RFP before sharing with business team. - Initiating and managing Purchase Requisitions (PRs) on SAP Ariba in close collaboration with business team, Procurement, and Legal department. - Supporting business teams in contact drafting - Handling variation orders and addendums for service contracts and purchase orders - Ensuring proper budget allocation and issuance of POs in a timely manner - Monitoring Framework agreements expiry dates and utilization. - Collaborating closely with the following departments to manage and fulfill their procurement requests: * Planning and Development * Public Realm Development and Design (Under Public Services)

Monitor and maintain building systems, including HVAC, plumbing, and electrical to ensure optimal performance and safety.Conduct routine inspections to identify maintenance needs and coordinate timely repairs to minimize downtime.Manage vendor relationships, scheduling maintenance tasks, and ensuring compliance with safety regulations and standards.Implement energy-saving initiatives and track utility usage to promote sustainability and reduce operational costs.Respond promptly to facility-related emergencies, assessing situations and executing appropriate actions to ensure safety.Generate and maintain accurate records of maintenance activities, inspections, and compliance documentation for regulatory purposes.Oversee the cleanliness and organization of facility spaces, collaborating with janitorial staff to uphold high standards.Assist in space planning and workplace optimization projects to enhance functionality and employee satisfaction.Coordinate with security personnel to ensure the safety and security of all facility users and assets.Participate in budget planning and forecasting for facility operations, identifying cost-saving opportunities without compromising quality.

The Operation and Project Reporting Analyst is responsible for compiling, analyzing, and reporting on operational and project data to support business objectives. This role involves tracking procedures and processes, maintaining document control, and ensuring data accuracy and integrity.

We are hiring for Structure DraftsmanStructure Draftsman ( Mainly Experience in Steel Bars Calculation)

We are hiring for Business Development Manager(Arab National) Related to the construction industry with an Engineering Background

We are hiring for Structure Design EngineerEngineering Background

We are hiring for Electrical Procurement Engineer10+ Experience in KSABachelor's Degree in Engineering in a relevant subject.Experience in the Construction Procurement Industry in the Saudi Market is preferred

We are hiring for Architectural Procurement Engineer10+ Experience in KSABachelor's Degree in Engineering in a relevant subject.Experience in the Construction Procurement Industry in the Saudi Market is preferred

We are hiring for Mechanical Procurement Engineer10+ Experience in KSABachelor's Degree in Engineering in a relevant subject.Experience in the Construction Procurement Industry in the Saudi Market is preferred

Job Description: Cortex and Payment System Specialist – KSA Market ExperiencePosition: Cortex and Payment System SpecialistLocation: Riyadh, Saudi ArabiaRole OverviewWe are seeking a skilled Cortex and Payment System Specialist with a strong understanding of the Kingdom of Saudi Arabia (KSA) market. The ideal candidate will have hands-on experience with payment systems, financial integrations, and an in-depth knowledge of regulatory compliance in KSA. This role will focus on designing, implementing, and managing Cortex-based solutions to enhance payment processing and system efficiency while ensuring compliance with local regulations.Key Responsibilities1. Cortex Platform Management:Design, deploy, and maintain Cortex-based payment solutions tailored to business needs.Troubleshoot and optimize Cortex system performance to ensure smooth operations.Develop integrations between Cortex and other enterprise systems.

Key purposeResponsible for managing the end-to-end service fulfilment process for In-Flight Connectivity (IFC) services delivered to airlines using satellite communication (Satcom) networks.Key accountabilitiesCoordinate the provisioning and activation of IFC services for new and existing airline customers.Manage workflows for service requests, ensuring all tasks are completed within agreed timelines.Collaborate with internal teams, including engineering, operations, and sales, to ensure service delivery aligns with customer requirements.Develop and maintain service fulfilment processes to streamline operations and enhance efficiency.Identify bottlenecks in fulfilment workflows and implement improvements.Monitor adherence to service-level agreements (SLAs) and escalate potential delays proactively.Act as the main point of contact for airline customers during the service fulfilment process.Provide regular updates on progress and address customer queries promptly and professionally.Ensure a positive customer experience through clear communication and issue resolution.Work closely with NOC engineers and third-party vendors to resolve technical challenges impacting service delivery.Escalate critical issues to higher-level support teams or management as needed.Participate in cross-functional meetings to align on customer needs and service delivery goals.Track and report on key metrics related to service fulfilment, such as completion time, SLA adherence, and customer satisfaction.Use data insights to identify trends and recommend improvements to the fulfilment process.Manages Customer Portfolio, including supporting the Head of Customer Operations in identifying areas for increased customer revenue.

Key purposeTo lead and manage the Service Desk operations within the NOC Business Support Systems (BSS) team. This role is pivotal in ensuring exceptional support to airline customers as they utilize Satcom-based In-Flight Connectivity (IFC) services.Key accountabilitiesLead and manage the NOC Service Desk team, ensuring effective handling of customer queries, incidents, and service requests.Oversee the ticket management process, ensuring all cases are logged, prioritized, assigned, and resolved within agreed SLAs.Monitor service desk performance and provide regular updates to leadership on key metrics such as resolution time, first-call resolution, and customer satisfaction.Serve as the primary escalation point for complex customer issues, ensuring prompt and effective resolution.Collaborate with airline customers to address their concerns, communicate issue status, and deliver updates on incident resolution.Build strong relationships with key airline partners to understand their needs and improve the overall customer experience.Train, mentor, and develop a team of Service Desk agents, ensuring they are equipped with the skills and knowledge to deliver high-quality support.Schedule and allocate resources to ensure adequate coverage in a 24/7 operational environment.Conduct performance reviews, identify areas for improvement, and implement plans for individual and team development.Continuously evaluate and enhance service desk processes to improve efficiency, customer satisfaction, and service delivery.Develop and implement standard operating procedures (SOPs) for handling incidents, service requests, and escalations.Identify recurring issues, coordinate with engineering and NOC teams, and contribute to root cause analysis and permanent solutions.Track and analyse service desk KPIs, generating performance reports and identifying trends to drive improvements.Provide actionable insights to leadership on areas such as ticket volume, incident resolution times, and customer satisfaction scores.Present regular updates to internal and external stakeholders on Service Desk performance.Work closely with NOC operations, network planners, fulfilment teams, and engineering teams to coordinate resolutions for customer issues.Facilitate communication between internal teams and airline customers to ensure alignment and transparency during incident resolution and order fulfilment.Support major incident management by ensuring effective communication and timely updates to customers and stakeholders.

Key purposeThis role is critical to ensuring efficient incident and problem resolution, while simultaneously coordinating service desk activities and acting as the Technical Library Knowledge Transfer Point of Contact.The position combines incident and problem lifecycle management, customer support oversight, and technical knowledge documentation, ensuring seamless delivery of In-Flight Connectivity (IFC) services to airlines via Satcom.Key accountabilitiesOversee the end-to-end incident lifecycle, ensuring timely detection, classification, prioritization, escalation, and resolution of incidents.Act as the primary escalation point for critical incidents, coordinating with internal NOC teams, airline customers, and third-party vendors.Lead Major Incident Management processes, driving prompt resolution, facilitating root cause investigations, and maintaining real-time communication with all stakeholders.Provide clear and consistent updates during incident resolution, ensuring compliance with SLAs and minimizing service disruption.Conduct Post-Incident Reviews (PIRs) to document root causes, resolutions, and lessons learned.Identify and analyze recurring incidents to determine underlying root causes and drive proactive problem management activities.Lead Root Cause Analysis (RCA), working with engineering, network planners, and operations teams to develop permanent solutions.Track and manage problem records to closure, ensuring corrective actions are implemented effectively.Maintain and update a problem management log to monitor trends and system reliability.Support the coordination of customer service desk workflows, ensuring efficient handling of customer queries, service requests, and escalations.Collaborate closely with the service desk team to prioritize tickets, align resources, and ensure timely resolution of customer issues.Support customer escalations, ensuring high levels of communication, transparency, and issue resolution.Support customer satisfaction initiatives by proactively identifying areas for improvement and addressing pain points.Act as the Knowledge Transfer Point of Contact, facilitating the documentation and dissemination of technical knowledge across the NOC BSS team.Create, maintain, and update the Technical Knowledge Library, including incident resolution guides, root cause analysis reports, SOPs, FAQs, and best practices.Coordinate knowledge-sharing sessions with NOC engineers, service desk agents, and other relevant stakeholders to ensure alignment and knowledge continuity.Identify gaps in documentation and technical knowledge, implementing solutions to enhance team proficiency and operational efficiency.Develop and present reports on incident trends, problem management activities, service desk performance, and SLA adherence to leadership and customers.Track and report on KPIs such as incident response time, resolution rates, recurring incidents, and customer satisfaction scores to measure performance and drive improvements.Provide actionable insights for enhancing system stability, reducing downtime, and improving customer experience.

Key purposeThis role is critical to the planning, optimization, and resource allocation of Satcom networks to support the delivery of In-Flight Connectivity (IFC) services to airlines.The Network Planner will leverage advanced tools and analytics to ensure network capacity, performance, and availability align with customer requirements and business objectives.Key accountabilitiesDesign and maintain network resource plans to support IFC services, ensuring efficient use of Satcom capacity and infrastructure.Plan for bandwidth allocation and traffic routing across satellite beams, ground stations, and customer endpoints.Anticipate future network demands based on airline partner growth, seasonal trends, and operational data.Monitor and analyze network capacity utilization to identify potential constraints or inefficiencies.Develop strategies to optimize bandwidth utilization while maintaining service quality.Work closely with engineering and operations teams to implement capacity upgrades or adjustments.Support the design and implementation of network configurations, including beam assignments and link budget planning.Collaborate with technical teams to validate network designs against operational requirements and constraints.Maintain an up-to-date inventory of network assets and their configurations.Conduct scenario analyses to evaluate the impact of new airline customers, service upgrades, or changing traffic patterns.Develop forecasting models to predict future network needs and inform long-term planning.Present actionable insights and recommendations to stakeholders.Act as a liaison between the BSS team, engineering, and customer support teams to ensure network plans meet operational and customer requirements.Engage with airline partners to understand their evolving needs and incorporate them into network planning.Provide regular updates to management on network capacity, performance trends, and risks.Create detailed reports on network utilization, capacity planning, and performance metrics.Document network planning processes, tools, and methodologies to ensure transparency and consistency.Support audits and compliance efforts with accurate data and documentation.

Key purposeThis role combines service desk coordination, customer relationship management, and incident/problem resolution to ensure the seamless delivery of In-Flight Connectivity (IFC) services to airline customers via satellite communication (Satcom).The role is pivotal in overseeing customer service operations, managing service desk workflows, and implementing incident and problem management processes to uphold exceptional service delivery and customer satisfactionKey accountabilitiesAct as the first point of contact for airline customers, ensuring that service requests, incidents, and escalations are managed effectively and efficiently. Oversee day-to-day operations of the NOC Service Desk, ensuring timely resolution of tickets in adherence to Service Level Agreements (SLAs). Monitor ticket queues, ensuring accurate categorization, prioritization, and resolution of customer issues. Provide clear and consistent updates to customers and stakeholders regarding the status of their issues, service requests, or escalations. Manage customer interactions professionally, fostering strong relationships and ensuring a high level of satisfaction. Maintain detailed and accurate records of incidents, service requests, and escalations within ITSM tools (e.g., ServiceNow, Jira). Support the end-to-end incident lifecycle, including detection, classification, investigation, escalation, and resolution of critical incidents.Support with the coordination of cross-functional teams during major incidents to ensure prompt troubleshooting, resolution, and communication with stakeholders. Support with timely incident status updates to internal and external stakeholders, including airline customers, senior management, and technical teams. Support post-incident reviews (PIR) to identify root causes, contributing factors, and areas for improvement. Document lessons learned and ensure that preventative measures are implemented to reduce recurring incidents. Continuously evaluate and improve service desk and incident/problem management processes to enhance operational efficiency. Ensure adherence to and maintain service desk standard operating procedures (SOPs), workflows, and escalation guidelines. Track and analyse performance metrics (e.g., incident response times, resolution rates, SLA adherence, and customer satisfaction). Prepare and deliver reports on incident trends, problem resolutions, and service desk performance to leadership and airline customers. Collaborate closely with the NOC Network Engineers and the Incident & Problem Manager to prioritize tickets, align resources, and ensure timely resolution of all customer issues.Act as a central point of contact for internal team incidents and Serco IT account management.

Key purposeThe Order Handler is responsible for managing customer service orders, ensuring accurate and timely service delivery for In-Flight Connectivity (IFC) services.This includes coordinating order processing, tracking order statuses, billing and account management, handling refunds, and maintaining documentation to support NOC operations and customer satisfaction.Key accountabilitiesProcess customer orders, modifications, and cancellations efficiently and according to SLAs.Ensure all necessary information is gathered and verified before processing orders.Handle customer refund requests, ensuring compliance with company policies and financial guidelines.Track orders through their lifecycle to ensure on-time delivery and resolution of any issues.Act as a central point of contact for internal teams, including NOC engineers, network planners, and service fulfilment teams, to coordinate order activities.Liaise with airline customers and vendors to confirm order details, schedules, and progress updates.Provide regular updates to stakeholders and escalate issues as necessary to ensure smooth execution.Maintain accurate records of orders, including technical specifications, timelines, and customer requirements, in BSS tools.Generate and distribute order confirmation documents, activation reports, order status updates and customer billing/receipts.Contribute to the development and maintenance of order management workflows and documentation.Verify the accuracy and completeness of all orders before processing to minimize errors and delays.Monitor order fulfilment processes to ensure compliance with SLAs and customer expectations.Identify areas for improvement in the order management process and recommend solutions.Track key metrics related to order handling, such as processing time, accuracy, and customer satisfaction.Generate periodic reports to provide insights into order trends, bottlenecks, and performance improvements.Use data insights to support decision-making and enhance operational efficiency.